Deployment of e-health services - a business model engineering strategy.
We designed a business model for deploying a myofeedback-based teletreatment service. An iterative and combined qualitative and quantitative action design approach was used for developing the business model and the related value network. Insights from surveys, desk research, expert interviews, workshops and quantitative modelling were combined to produce the first business model and then to refine it in three design cycles. The business model engineering strategy provided important insights which led to an improved, more viable and feasible business model and related value network design. Based on this experience, we conclude that the process of early stage business model engineering reduces risk and produces substantial savings in costs and resources related to service deployment.
Kijl
Björn
B
School of Management and Governance, University of Twente, PO Box 217, 7500 AE Enschede, The Netherlands. b.kijl@utwente.nl
Nieuwenhuis
Lambert J M
LJ
Huis in 't Veld
Rianne M H A
RM
Hermens
Hermie J
HJ
Vollenbroek-Hutten
Miriam M R
MM
D003362:Cost-Benefit Analysis / Q000191:economics*; D005246:Feedback; D019981:Health Care Sector / Q000458:organization & administration*; D006801:Humans; D020407:Internet / Q000191:economics; D017146:Models, Organizational; D012107:Research Design