title: [From complaints to consumer satisfaction: every complaint is an opportunity].
authors.affiliation: info@coaching-ausbildung-pflege.de
authors.forename: Markus
authors.initials: M
authors.lastname: Classen
authors.forename: Philipp
authors.initials: P
authors.lastname: Klocke
mesh_terms: D003142:Communication; D004644:Emotions; D005858:Germany; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care