Using a Plan-Do-Study-Act cycle to introduce a new or service line.
In 2008, a multidisciplinary team at the Medical Center of Georgia, Macon, began a one-year Plan-Do-Study-Act (PDSA) cycle to implement a high-quality pediatric surgery service line. The PDSA team defined goals, objectives, and measurable performance metrics and then reviewed cases and aggregated data monthly to identify and improve clinical, process, instrument, and supply problems as well as patient transfer issues. The PDSA cycle led to improvements in team performance, communication, and patient transfer and decreased the number of problems associated with instruments, supplies, equipment, and surgeon tardiness.
Nakayama
Don K
DK
Department of Surgery at Mercer University School of Medicine, Macon, GA, USA.
Bushey
Timothy N
TN
Hubbard
Irene
I
Cole
Dawn
D
Brown
Amanda
A
Grant
Timothy M
TM
Shaker
Issam J
IJ
D003625:Data Collection; D005845:Georgia; D009937:Organizational Objectives; D010348:Patient Care Team; D010934:Planning Techniques