[From complaints to consumer satisfaction: every complaint is an opportunity].
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Markus
M
info@coaching-ausbildung-pflege.de
Klocke
Philipp
P
D003142:Communication; D004644:Emotions; D005858:Germany; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care