title: [Ease of access revealed by users of the Single Health System].
abstract: This study aimed to examine the perceptions of users about the ease of access to actions and services of the Single Health System (SHS). Qualitative study conducted with 24 users of SHS in a federal hospital in Rio de Janeiro. In collecting data was used the technique of semi-structured, the analysis was performed using the technique of analysis of thematic content. The Subjects recognize the access to various services of the SUS, as well as factors associated with such access, as the referral process, the luck and the belief in God. It was possible to verify the existence of a positive attitude about the health system, as well the identification of a set of its principles.
authors.affiliation: Universidade do Estado do Rio de Janeiro, Rio de Janeiro, RJ. anamunhen@gmail.com
authors.forename: Ana Paula
authors.initials: AP
authors.lastname: Munhen de Pontes
authors.forename: Rachel Garcia Dantas
authors.initials: RG
authors.lastname: Cesso
authors.forename: Denize
authors.initials: D
authors.lastname: Cristina de Oliveira
authors.forename: Antonio Marcos Tosoli
authors.initials: AM
authors.lastname: Gomes
mesh_terms: D000328:Adult; D001938:Brazil; D003695:Delivery of Health Care / Q000458:organization & administration; D006297:Health Services Accessibility / Q000592:standards*; D006801:Humans