Piloting a method to measure satisfaction with HIV care.
This pilot study investigated the perception of the quality of health care received by 55 HIV-positive African Americans. A survey instrument, "The Quality of Care Through the Patient's Eyes"-HIV questionnaire (QUOTE-HIV), developed in the Netherlands, was used to collect quantitative data from the modified QUOTE-HIV. Qualitative data are from 2 focus groups' perception discussions of the applicability of the QUOTE-HIV to HIV-positive African Americans. The study's purpose was to assess the usefulness of the questionnaire to identify patients' perceptions of quality health care. Results indicated that the QUOTE-HIV is a useful tool to assess HIV-positive African Americans' satisfaction and adequately covered all areas of concern discussed by both focus groups as components for measuring perceived quality of care. Most important, the QUOTE-HIV was found to be appropriate for assessing study participants' satisfaction with quality health care and assessing the receipt of quality health care from their respective providers.
Moore
Benjamin R
BR
Medical University of South Carolina, Charleston, SC, USA. moore.ben@epa.gov
Simpson
Kit
K
Kaye
Wendy
W
Swanson Kazley
Abby
A
D000293:Adolescent; D000328:Adult; D001741:Black or African American; D005260:Female; D017144:Focus Groups; D015658:HIV Infections / Q000188:drug therapy*; D019538:Health Care Surveys; D006297:Health Services Accessibility; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D010865:Pilot Projects; D011787:Quality of Health Care; D014481:United States; D055815:Young Adult