title: Improving the revenue cycle by taking the patient's perspective.
abstract: UPMC revenue cycle operations analyzed front-end processes to improve them, thereby also improving the patient experience. UPMC focused on scheduling, eligibility/insurance verification, and financial counseling to develop an integrated work flow ensuring data integrity and expediting account resolution. Automating the processes increased efficiency and reduced errors, while improving patient satisfaction.
authors.affiliation: UPMC, Pittsburgh, USA. langforda@upmc.edu
authors.forename: April
authors.initials: A
authors.lastname: Langford
authors.forename: Lyda
authors.initials: L
authors.lastname: Dye
authors.forename: Jessica
authors.initials: J
authors.lastname: Moresco
authors.forename: Donald C
authors.initials: DC
authors.lastname: Riefner
mesh_terms: D001071:Appointments and Schedules; D003376:Counseling; D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational; D004608:Eligibility Determination; D005377:Financial Management, Hospital / Q000458:organization & administration*; D005382:Financing, Personal; D006801:Humans; D010350:Patient Credit and Collection / Q000458:organization & administration*; D017060:Patient Satisfaction; D010934:Planning Techniques; D017064:Process Assessment, Health Care