title: Developing telephone skills: making ring-ring go cha-ching.
abstract: The telephone is the first interaction that most patients will have with your practice. What happens during that interaction will determine the patients' first impressions of your office and also their attitude toward the practice and the physician. This article covers simple steps that every practice can take to ensure a positive experience for the patients. These are steps that any practice can implement and will make certain that every patient has a positive first impression of you and your practice.
authors.affiliation: Urogynecology Department, Brigham Women's Hospital/Harvard Medical School, Boston, MA, USA. doctorwhiz@gmail.com
authors.forename: Neeraj
authors.initials: N
authors.lastname: Kohli
authors.forename: Neil
authors.initials: N
authors.lastname: Baum
mesh_terms: D001071:Appointments and Schedules; D003258:Consumer Behavior; D006801:Humans; D007318:Inservice Training; D008389:Marketing of Health Services; D008496:Medical Receptionists; D011216:Practice Management, Medical; D012919:Social Behavior; D013689:Telephone