[Results of a satisfaction survey carried out among patients living with the virus of human immunodeficiency (HIV) following therapeutic education sessions].
BACKGROUND
Within the framework of a quality initiative aiming to improve HIV patients' care in our therapeutic educational unit, and to meet the recommendations of the Haute Autorité de Santé (HAS) regarding the evaluation of educational programs, we carried out a satisfaction survey among patients. Our goal was to identify their needs thanks to the analysis of questionnaires in order to improve their care.


METHODS
Anonymous questionnaires were proposed and collected for two months during a medical or educational consultation or during a renewal of prescription. All 21 questions related to the organization of our unit, the patients' expectations, the tools used and the quality of life. An appreciation scale at four levels was proposed.


RESULTS
Twenty-eight questionnaires were returned out of 60 given out; 96.4% of the patients were satisfied and found the sessions to be beneficial and to answer their needs; 85.7% changed their opinion on HIV and 78.6% altered their behaviour; 89.3% were satisfied by the number of sessions; 96.4% thought that the place, duration and frequency of consultations were adapted, and 89.3% approved the educational tools; 67.8% thought that follow-up pad would be useful.


CONCLUSIONS
Patients were satisfied with the educational sessions, which constituted a real place of exchange and support, allowing them to evoke all the difficulties they meet. Any improvements must concern information media given out to patients and the ease of access to educational teams in case of difficulties.
Feutrier
C
C
Pharmacie, Groupement Hospitalier Nord, Antenne Hôtel-Dieu, Hospices Civils de Lyon, 1 place de l'Hôpital, 69288 Lyon cedex 02, France. corinne.feutrier@chu-lyon.fr
Schlienger
I
I
Veysset
F
F
Viollet
C
C
Bret
M
M
Zoulim
F
F
Trepo
C
C
Leboucher
G
G
D000328:Adult; D019380:Anti-HIV Agents / Q000627:therapeutic use*; D003625:Data Collection; D005260:Female; D015658:HIV Infections / Q000188:drug therapy* / Q000523:psychology*; D006679:HIV Seropositivity; D006801:Humans; D008297:Male; D008875:Middle Aged; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires
D019380:Anti-HIV Agents