title: Service improvement and patient experience.
authors.forename: Heather
authors.initials: H
authors.lastname: McClelland
mesh_terms: D003625:Data Collection / Q000379:methods; D016529:Emergency Nursing / Q000458:organization & administration*; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D019538:Health Care Surveys / Q000379:methods*; D006301:Health Services Needs and Demand; D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D006113:United Kingdom