Unscheduled care: learning from video-recorded consultations.
One aspect of the implementation of patient-centred care is the improvement of consultations between service users and practitioners, and this can be done through 'communicative action'. This article explains how observing video recordings of consultations in a walk-in centre can help service users and practitioners better understand each other's conversations and interactions.
Bickerton
Jane
J
School of Community and Health Sciences, City University, London.
Procter
Susan
S
Johnson
Barbara
B
Medina
Angel
A
D006801:Humans; D007318:Inservice Training / Q000379:methods*; D009723:Nurse-Patient Relations; D018802:Patient-Centered Care; D057184:Practice Patterns, Nurses'; D014741:Video Recording