title: User satisfaction with commuter walk-in centres.
abstract: Pilot commuter walk-in centres have been located close to national rail stations in major English cities, provided by private healthcare companies for the NHS, and offering access to doctors and nurses. This study used a survey to evaluate user satisfaction levels with this new service. Thirty-three per cent (1828/5574) of users completed a questionnaire. Centres demonstrated high levels of user satisfaction (69% 'very satisfied', 95% confidence interval = 58% to 79%) overall, but satisfaction was lower for some aspects of care such as waiting times.
authors.affiliation: Medical Care Research Unit, School of Health and Related Research, University of Sheffield, Sheffield.
authors.forename: Joanne
authors.initials: J
authors.lastname: Coster
authors.forename: Alicia
authors.initials: A
authors.lastname: O'Cathain
authors.forename: Jon
authors.initials: J
authors.lastname: Nicholl
authors.forename: Chris
authors.initials: C
authors.lastname: Salisbury
mesh_terms: D000554:Ambulatory Care Facilities / Q000592:standards*; D004739:England; D005194:Family Practice / Q000592:standards*; D006282:Health Personnel / Q000458:organization & administration; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards*; D011795:Surveys and Questionnaires; D014186:Transportation; D014850:Waiting Lists