title: Unscheduled care: learning from video-recorded consultations.
abstract: One aspect of the implementation of patient-centred care is the improvement of consultations between service users and practitioners, and this can be done through 'communicative action'. This article explains how observing video recordings of consultations in a walk-in centre can help service users and practitioners better understand each other's conversations and interactions.
authors.affiliation: School of Community and Health Sciences, City University, London.
authors.forename: Jane
authors.initials: J
authors.lastname: Bickerton
authors.forename: Susan
authors.initials: S
authors.lastname: Procter
authors.forename: Barbara
authors.initials: B
authors.lastname: Johnson
authors.forename: Angel
authors.initials: A
authors.lastname: Medina
mesh_terms: D006801:Humans; D007318:Inservice Training / Q000379:methods*; D009723:Nurse-Patient Relations; D018802:Patient-Centered Care; D057184:Practice Patterns, Nurses'; D014741:Video Recording