title: The secret to improving health care services.
authors.affiliation: AstraZeneca Pharmaceuticals, Wilmington, Delaware, USA. arthur.lazarus@astrazeneca.com
authors.forename: Arthur
authors.initials: A
authors.lastname: Lazarus
mesh_terms: D006268:Health Facilities; D016544:Patient Simulation; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States