Patient satisfaction with the service at Menopause Clinic, Maharaj Nakorn Chiang Mai Hospital.
OBJECTIVE
To evaluate patient satisfaction of service at the Menopause Clinic and to identify factors affecting patient satisfaction.


METHODS
Cross sectional descriptive study was conducted at the Menopause Clinic, Maharaj Nakorn Chiang Mai hospital. Three hundred twenty six subjects were included. The questionnaire consists of two parts, demographic and patient satisfaction. The patient satisfaction was evaluated in five aspects.


RESULTS
The overall patient satisfaction level was good (mean 4.2 +/- 0.71). The satisfactions about service behavior quality of care and health information were in excellent level (mean 4.29 +/- 0.69, 4.25 +/- 0.65, and 4.26 +/- 0.69, respectively). The satisfaction about clinic facilities/conveniences and medical expense were in good level (mean 3.83 +/- 0.79 and 3.87 +/- 0.75). There are three variables that could affect patient satisfaction: Occupation and level of education affected satisfaction in medical expense aspect (p < 0.001 and p < 0.05) and number of visits affected the clinic facilities/convenience aspect (p < 0.05).


CONCLUSIONS
Some patient characteristics affected the patient satisfaction. However, system and structure of service in different setting hospitals are of concerned.
Chaovisitsaree
Somsak
S
Department of Obstetrics and Gynaecology, Faculty of Medicine, Chiang Mai University, Chiang Mai, Thailand.
Sribanditmongkol
Narisa
N
Chandrawongse
Waraporn
W
Noi-um
Supranee
S
Sangchun
Kullaya
K
D000368:Aged; D000369:Aged, 80 and over; D000554:Ambulatory Care Facilities / Q000592:standards*; D001291:Attitude of Health Personnel; D003430:Cross-Sectional Studies; D003695:Delivery of Health Care / Q000458:organization & administration; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D008593:Menopause; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires