title: Shopping bad service.
abstract: Mystery shoppers are well established in the retail trade. But their introduction to health services--particularly in mental health--raises ethical issues.
authors.forename: Catharine
authors.initials: C
authors.lastname: Sadler
mesh_terms: D003258:Consumer Behavior; D003695:Delivery of Health Care / Q000592:standards*; D006801:Humans; D011785:Quality Assurance, Health Care / Q000379:methods