title: Service improvement using patient narratives: engaging with the issues.
authors.affiliation: Senior Research Fellow, City Community and Health Sciences, City University, London, UKDoctoral Research Fellow, City Community and Health Sciences, City University, London, UK.
authors.forename: Jackie
authors.initials: J
authors.lastname: Bridges
authors.forename: Caroline
authors.initials: C
authors.lastname: Nicholson