Progress in making the NHS safer and dealing with complaints.
Two national organizations concerned with patient safety-the National Patient Safety Agency and the Parliamentary and Health Service Ombudsman-have recently published their annual reports. The publications reveal important insights into how the NHS is currently dealing with the issue of patient safety, and complaints brought against the NHS by patients.
Tingle
John
J
Nottingham Law School, Nottingham Trent University.
D006801:Humans; D008318:Malpractice; D017008:Negotiating; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012308:Risk Management / Q000458:organization & administration*; D013222:State Medicine; D006113:United Kingdom