Impact of signals and experience on trust and trusting behavior.
Trust is an essential factor that drives virtual interaction and transactions on the Internet. Researchers have investigated the trust development process, and identified several important factors that form the basis for trust. This research combines the signal perspective and trust theory to examine the impact of market signals and past experience on trust formation and trusting behavior. Three market signals, including brand image, Web-site investment, and privacy policies, are identified and empirically tested to determine their impact on consumer trust. Based on 322 active Web users, the quantitative results suggest that brand image, Web-site investment, privacy policies, and past experience all positively impact trust formation. Furthermore, trust shows a positive effect on Web-site stickiness. Both theoretical and practical implications of the results are also offered.
Chen
Ying-Hueih
YH
Department of Computer Science and Information Management, Providence University, Taichung, Taiwan. yhchen@pu.edu.tw
Chien
Shu-Hua
SH
Wu
Jyh-Jeng
JJ
Tsai
Pei-Yin
PY
D000328:Adult; D003132:Commerce; D003258:Consumer Behavior; D003463:Cues; D004522:Educational Status; D005163:Factor Analysis, Statistical; D005260:Female; D006801:Humans; D020407:Internet; D008297:Male; D011795:Surveys and Questionnaires; D035502:Trust / Q000523:psychology*; D055815:Young Adult