[Process optimisation: from theory to practical implementation].
Today process optimisation is an indispensable approach to mastering the current challenges of modern health care management. The objective is to design business processes free of defects and free of waste as well as their monitoring and controlling with meaningful test statistics. Based on the identification of essential key performance indicators, key success factors and value cash generators two basic approaches to process optimisation, which are well-established and widely used in the industry, are now being implemented in the health care sector as well: Lean Management and Six Sigma.
Forschungsgruppe Marktorientierte Unternehmensführung, Technische Universität Dresden. armin.toepfer@tu-dresden.de
Armin
A
Töpfer
D017598:Efficiency, Organizational / Q000592:standards*; D006801:Humans; D008962:Models, Theoretical; D009732:Nursing Care / Q000592:standards; D017064:Process Assessment, Health Care / Q000592:standards; D011785:Quality Assurance, Health Care; D017749:Total Quality Management / Q000592:standards*