Continuity in health care: lessons from supply chain management.
In health care, multidisciplinary collaboration is both indispensable and complicated. We discuss organizational problems that occur in situations where multiple health care providers are required to cooperate for patients with complex needs. Four problem categories, labelled as communication, patient safety, waiting times and integration are distinguished. Then we develop a supply chain perspective on these problems in the sense of discussing remedies according to supply chain management (SCM) literature. This perspective implies a business focus on inter-organizational conditions and requirements necessary for delivering health care and cure across organizational borders. We conclude by presenting some strategic and policy recommendations.
TRANZO & Department of Organization & Strategy, Tilburg University, Tilburg, the Netherlands. B.R.Meijboom@uvt.nl
Bert R
BR
Meijboom
Saskia J W G C
SJ
Bakx
Gert P
GP
Westert
D003142:Communication; D003266:Continuity of Patient Care / Q000458:organization & administration*; D003299:Cooperative Behavior; D017598:Efficiency, Organizational; D004864:Equipment and Supplies; D006801:Humans; D008421:Materials Management, Hospital / Q000458:organization & administration; D011357:Product Line Management; D011786:Quality Control; D017751:Safety Management; D018511:Systems Integration; D014850:Waiting Lists