A method to evaluate the role of stakeholder dynamics in IT based innovation adoption processes.
The introduction of new information technology in organizations seems to lead to mixed results in practice. Innovation adoption success is dependent on user commitment and absorption of the innovation in work processes. For that reason, much can be gained in insights in the role of stakeholders during innovation adoption. In this article we are presenting an evaluation method for stakeholder dynamics during the IT based innovation journey in relation to innovation adoption predictors. The method covers two evaluation elements of these stakeholder dynamics; (a) the changing nature of stakeholder salience and changing role involvements of stakeholders on the one hand, and (b) the changing nature of stakeholder-innovation interaction during the adoption processes on the other. It is argued that a stakeholder's capacity and intentions together determine his role involvement and influence on innovation adoption and thus its decision making unit membership. To further enhance usability of the described method, we propose the use of structured implementation activities and their effect during different phases of the innovation journey on the decision making unit as constructed through stakeholder analysis.
University of Twente, The Netherlands.
Tim
T
Postema
D004059:Diffusion of Innovation; D005069:Evaluation Studies as Topic; D006270:Health Facility Administrators; D006751:Hospital Information Systems; D006801:Humans; D024382:Professional Role