title: User inspection of National Taiwan University Hospital's telehealth care information system.
abstract: The telehealth care system has been important in the healthcare world for several decades; however, Taiwan only began work on telehealth care this past year. This paper outlines the effectiveness of the telehealth care system developed by the National Taiwan University Hospital (NTUH). The usability of the integrated telehealth care system was analyzed through of heuristic evaluation and its usefulness. By using the heuristic evaluation form as developed by Nielsen, it is possible to examine the telehealth care system from the user's perspective. In addition, in assessing the usefulness through lists of criteria, system developers can determine the pros and the cons of the database. Ultimately, the heuristic evaluation revealed several violations on the system, but are not prohibitive to the development of such as system. Similarly, evaluation of the usefulness comes out positive; despite the fact that the suggested changes proposed by the users can be said are the main weaknesses of the system. With some improvements, the telehealth care system can be used efficiently in NTUH's healthcare system.
authors.affiliation: Department of Health Information Science, University of Victoria, British Columbia, Canada. wuanita@uvic.ca
authors.forename: Pei Hsuan
authors.initials: PH
authors.lastname: Wu
authors.forename: Chi-Huang
authors.initials: CH
authors.lastname: Chen
authors.forename: Hui-Te
authors.initials: HT
authors.lastname: Chen
authors.forename: Che-Hsuan
authors.initials: CH
authors.lastname: Shu
authors.forename: Feng-Sheng
authors.initials: FS
authors.lastname: Lin
authors.forename: Yi-Van
authors.initials: YV
authors.lastname: Wang
authors.forename: Hao-Jhun
authors.initials: HJ
authors.lastname: Li
authors.forename: Yuan-Ting
authors.initials: YT
authors.lastname: Wu
authors.forename: Feipei
authors.initials: F
authors.lastname: Lai
mesh_terms: D003258:Consumer Behavior / Q000706:statistics & numerical data*; D006751:Hospital Information Systems / Q000706:statistics & numerical data*; D006785:Hospitals, University / Q000706:statistics & numerical data*; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D013624:Taiwan; D017216:Telemedicine / Q000706:statistics & numerical data*; D014600:Utilization Review