title: [Crisis communication as a part of risk management: preventing lasting image damages].
authors.affiliation: uldeu@web.de
authors.forename: Uwe
authors.initials: U
authors.lastname: Lötzerich
mesh_terms: D003142:Communication; D005858:Germany; D006707:Homes for the Aged / Q000331:legislation & jurisprudence* / Q000592:standards*; D006801:Humans; D009313:National Health Programs / Q000331:legislation & jurisprudence*; D015401:Nursing Administration Research / Q000331:legislation & jurisprudence; D009735:Nursing Homes / Q000331:legislation & jurisprudence* / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000331:legislation & jurisprudence* / Q000592:standards*; D012308:Risk Management / Q000379:methods*