title: The Kaiser Permanente performance improvement system series.
authors.affiliation: Department of Medicine and Epidemiology and Biostatistics, Case Western Reserve University, Cleveland, USA.
authors.forename: Brook
authors.initials: B
authors.lastname: Watts
mesh_terms: D006279:Health Maintenance Organizations / Q000592:standards*; D006801:Humans; D009936:Organizational Innovation; D009937:Organizational Objectives; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States