title: A patient-centered model to improve metrics without cost increase: viewing all care through the eyes of patients and families.
abstract: The need for patient-centeredness in care delivery has been articulated for decades, yet meaningful progress toward patient-centered healthcare has been hobbled by the lack of a replicable patient-centered care model and method. The authors describe the patient- and family-centered care method, built around viewing every care experience through the eyes of the patient and family, and its outcomes proving the approach is replicable and sustainable while improving outcomes without additional cost. A follow-up article on patient and family shadowing will be published in the January 2011 issue.
authors.affiliation: The Orthopaedic Program, Magee Women's Hospital of UPMC, Pittsburgh, Pennsylvania, USA.
authors.forename: Anthony
authors.initials: A
authors.lastname: DiGioia
authors.forename: Holly
authors.initials: H
authors.lastname: Lorenz
authors.forename: Pamela K
authors.initials: PK
authors.lastname: Greenhouse
authors.forename: David A
authors.initials: DA
authors.lastname: Bertoty
authors.forename: Suzanne D
authors.initials: SD
authors.lastname: Rocks
mesh_terms: D005190:Family; D006801:Humans; D007588:Job Satisfaction; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000191:economics* / Q000379:methods*; D011369:Professional-Patient Relations; D013531:Surgicenters; D014193:Trauma Centers