ISBAR for clear communication: one hospital's experience spreading the message.
All health services rely on efficient and accurate communication between health professionals to ensure safe and effective patient care. Our health service introduced a standardised technique, ISBAR (Identify, Situation, Background, Assessment, Request), for telephone communication. We describe and evaluate the implementation of this project; evaluation was undertaken using program logic mapping. Recommendations for other health services planning to introduce communication tools into routine clinical use are also provided.
Southern Health, 246 Clayton Road, Clayton, VIC 3168, Australia. monica.finnigan@southernhealth.org.au
Monica A
MA
Finnigan
Stuart D
SD
Marshall
Brendan T
BT
Flanagan
D006747:Hospital Communication Systems; D006801:Humans; D007318:Inservice Training; D033183:Interdisciplinary Communication