Staff's perceptions of voluntary assertiveness skills training.
Clinicians' ability to be assertive when unsure or concerned about procedures, treatment modalities, or patients' symptoms is key in reducing risk and preventing sentinel events. In this article, the authors provide a framework for generic, voluntary assertiveness communication skills workshops that any educator can implement.
Brant Community Healthcare System, Brantford, Ontario, Canada. mcvanel@sympatico.ca
Sarah
S
McVanel
Beth
B
Morris
D001242:Assertiveness; D002983:Clinical Competence; D004493:Education; D004509:Education, Nursing, Continuing; D006801:Humans; D007857:Leadership; D024802:Nurse's Role; D009741:Nursing Staff, Hospital / Q000523:psychology*; D010465:Perception; D036301:Qualitative Research; D040242:Risk Reduction Behavior; D013192:Staff Development / Q000379:methods*