Business process analysis and redesign methods: improving response to telephone-based reports in a local health department.
Mahoning County District Board of Health, Youngstown, Ohio 44515, USA.
Susan
S
Kovach
Wesley
W
Vins
Matthew
M
Stefanak
D003140:Communicable Disease Control / Q000379:methods* / Q000592:standards; D017598:Efficiency, Organizational; D006801:Humans; D009820:Ohio; D009936:Organizational Innovation; D015980:Public Health Practice; D013647:Task Performance and Analysis; D057188:Workflow