title: Developing an organisational philosophy to boost service quality and staff morale.
abstract: Responding to complaints, nurses at Yeovil District Hospital led a drive to improve the quality of care for the trust's patients and the engagement of relatives and carers, while at the same time boosting employee morale. Over the past four years this has been achieved by implementing the iCARE philosophy--a new way of working--which operates throughout the trust.
authors.affiliation: Yeovil District Hospital Foundation Trust.
authors.forename: Jo
authors.initials: J
authors.lastname: Ryan
authors.forename: John
authors.initials: J
authors.lastname: Park
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D004739:England; D005190:Family / Q000523:psychology; D006767:Hospitals, District / Q000458:organization & administration; D006801:Humans; D007857:Leadership; D009013:Morale; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000523:psychology; D015279:Organizational Culture; D009936:Organizational Innovation; D016134:Organizational Policy; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D010687:Philosophy, Nursing; D016730:Program Development; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*