title: Web-enabled video-feedback: a method to reflect on the communication skills of experienced physicians.
abstract: OBJECTIVE
  To describe our web-enabled video-feedback method designed to reflect on the communication skills of experienced physicians.
  
  
  METHODS
  Participating physicians (n=28) received a 'personal web link' to two of their video-recorded consultations. After watching the consultations physicians received feedback by telephone or in a face-to-face meeting, structured around an individualized feedback report. This report contained scores on the communication behavior of the physician in comparison with colleagues and their own communication behavior observed in a previous study, as well as patients' opinions about their physician's communication behavior. The physicians were asked to reflect on their communication skills and to comment on the usefulness and efficiency of the feedback method.
  
  
  RESULTS
  Almost all physicians were satisfied with the feedback method and in particular valued the web-enabled link to the video-recorded consultations and the structured written report. Feedback by telephone or face-to-face feedback was considered equally appropriate.
  
  
  CONCLUSIONS
  This web-enabled video-feedback method is a useful and structured design to reflect on the communication skills of physicians.
  
  
  CONCLUSIONS
  As part of continuing medical education, feedback on communication skills should become a recurrent activity for experienced physicians. This method can also be used to reflect on the communication skills of medical students.
authors.affiliation: Netherlands Institute for Health Services Research (NIVEL), Utrecht, The Netherlands. j.noordman@nivel.nl
authors.forename: Janneke
authors.initials: J
authors.lastname: Noordman
authors.forename: Peter
authors.initials: P
authors.lastname: Verhaak
authors.forename: Sandra
authors.initials: S
authors.lastname: van Dulmen
mesh_terms: D002983:Clinical Competence / Q000592:standards; D003142:Communication; D004502:Education, Medical, Continuing; D005246:Feedback; D006801:Humans; D020407:Internet; D009426:Netherlands; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010820:Physicians; D011320:Primary Health Care / Q000592:standards; D014743:Videotape Recording / Q000379:methods*