title: Patient satisfaction. Hospital performance moves from good to great.
authors.forename: Bob
authors.initials: B
authors.lastname: Kehoe
mesh_terms: D001363:Awards and Prizes; D006272:Health Facility Environment / Q000458:organization & administration*; D006740:Hospital Administrators / Q000523:psychology; D006744:Hospital Bed Capacity, 100 to 299; D006748:Hospital Departments / Q000458:organization & administration*; D006801:Humans; D017053:Infection Control; D007297:Inpatients / Q000706:statistics & numerical data*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D015143:Philadelphia; D017749:Total Quality Management / Q000458:organization & administration*