title: When errors occur, 'I'm sorry' is a big step, but just the first.
abstract: When errors occur, telling patients quickly and forthrightly is the right thing to do and can avert lawsuits. It's also the start of true cultural change.
authors.forename: Tracy Granzyk
authors.initials: TG
authors.lastname: Wetzel
mesh_terms: D006740:Hospital Administrators; D006761:Hospitals; D006801:Humans; D019300:Medical Errors; D016134:Organizational Policy; D010817:Physician-Patient Relations; D014342:Truth Disclosure / Q000941:ethics*