title: Design of a donor-driven data collection strategy for operational improvement of blood donation process.
abstract: BACKGROUND
  Prior studies have noted that donor retention may be negatively impacted by the total time it takes to complete the blood donation process.
  
  
  METHODS
  To gain a comprehensive understanding of the blood donation process and examine opportunities for operational improvements, an educational partnership established between a blood bank and a university designed and implemented a donor-driven data collection strategy.
  
  
  RESULTS
  A large amount of real-time, comprehensive, donor-reported data was collected as donors navigated the process, which has enabled a thorough analysis of the process and its potential improvements.
  
  
  CONCLUSIONS
  In this paper, we describe the design and implementation efforts, examine the challenges in operationalizing a donor-driven data collection approach, and present insights and recommendations for its application in similar settings.
authors.affiliation: H. John Heinz III College, Carnegie Mellon University, and the ITxM, Pittsburgh, Pennsylvania 15213, USA. rpadman@cmu.edu
authors.forename: R
authors.initials: R
authors.lastname: Padman
authors.forename: M
authors.initials: M
authors.lastname: Heuston
authors.forename: S
authors.initials: S
authors.lastname: Ashley
authors.forename: A
authors.initials: A
authors.lastname: Bhortake
authors.forename: R
authors.initials: R
authors.lastname: Carey
authors.forename: S
authors.initials: S
authors.lastname: Dua
authors.forename: M
authors.initials: M
authors.lastname: Mihelic
authors.forename: S
authors.initials: S
authors.lastname: Rajderkar
authors.forename: V
authors.initials: V
authors.lastname: Saini
mesh_terms: D001782:Blood Donors; D003625:Data Collection / Q000379:methods*; D006801:Humans