title: The comprehensive new patient experience: from "thank you for calling" to "when can we start?".
authors.forename: Debbie
authors.initials: D
authors.lastname: Castagna
authors.forename: Virginia
authors.initials: V
authors.lastname: Moore
mesh_terms: D003142:Communication; D003726:Dental Assistants; D003797:Dental Staff; D003812:Dentist-Patient Relations; D005246:Feedback; D006301:Health Services Needs and Demand; D006801:Humans; D010347:Patient Care Planning; D010808:Physical Examination; D011215:Practice Management, Dental; D011369:Professional-Patient Relations; D013689:Telephone