title: A model of professional development for practicing genetic counselors: adaptation of communication skills training in oncology.
abstract: Ongoing professional development for practicing genetic counselors is critical in maintaining best practice. Communication skills training (CST) workshops for doctors in oncology, utilizing trained actors in role plays, have been implemented for many years to improve patient-centred communication. This model was adapted to provide professional development in counseling skills for practicing genetic counselors, already highly trained in counseling skills. Detailed evidence based scenarios were developed. Evaluation of participants' experience and perceived outcomes on practice included surveys immediately post workshops (2002, 2004, 2005, 2008 (×2); n = 88/97), 2-5 years later (2007; n = 21/38) and a focus group (2007; n = 7). All rated workshops as effective training. Aspects highly valued included facilitator feedback, actors rather than role-playing with peers and being able to stop and try doing things differently. Perceived outcomes included the opportunity to reflect on practice; bring focus to communication; motivation and confidence. The high level of satisfaction is a strong endorsement for ongoing communication skills training in this format as part of professional development.
authors.affiliation: Centre for Genetics Education NSW Health, Royal North Shore Hospital, St Leonards, Sydney, Australia. kdunlop@nsccahs.health.nsw.gov.au
authors.forename: Kate L
authors.initials: KL
authors.lastname: Dunlop
authors.forename: Kristine
authors.initials: K
authors.lastname: Barlow-Stewart
authors.forename: Phyllis
authors.initials: P
authors.lastname: Butow
authors.forename: Paul
authors.initials: P
authors.lastname: Heinrich
mesh_terms: D003142:Communication; D017144:Focus Groups; D005817:Genetic Counseling; D006801:Humans; D007318:Inservice Training; D008495:Medical Oncology; D011361:Professional Competence; D011795:Surveys and Questionnaires; D000078329:Workforce