title: An integrated approach to dealing with complaints in the workplace.
abstract: There is now, for the first time, an integrated approach to complaints so that, where issues cross health and social care, the authorities must work together to produce one response that addresses the problem. This article looks at the approach that should be taken when considering complaints, and highlights tools and techniques that may help professionals avoid common delays and mistakes when responding to complainants.
authors.forename: Peter
authors.initials: P
authors.lastname: Whiteley
mesh_terms: D003142:Communication; D003625:Data Collection; D003659:Decision Making, Organizational; D004648:Employee Grievances / Q000706:statistics & numerical data; D006801:Humans; D010344:Patient Advocacy / Q000706:statistics & numerical data; D010934:Planning Techniques; D012308:Risk Management / Q000458:organization & administration; D013222:State Medicine / Q000458:organization & administration*; D017132:Workplace / Q000458:organization & administration*