title: Improvement of radiology services based on the process management approach.
abstract: The health sector requires continuous investments to ensure the improvement of products and services from a technological standpoint, the use of new materials, equipment and tools, and the application of process management methods. Methods associated with the process management approach, such as the development of reference models of business processes, can provide significant innovations in the health sector and respond to the current market trend for modern management in this sector (Gunderman et al. (2008) [4]). This article proposes a process model for diagnostic medical X-ray imaging, from which it derives a primary reference model and describes how this information leads to gains in quality and improvements.
authors.affiliation: SAPRA Assessoria/University of São Paulo, Production Engineering Department - EESC - NUMA, Av. trabalhador São Carlense, 400 - São Carlos - SP, Brazil. tahara@sc.usp.br
authors.forename: Creusa Sayuri Tahara
authors.initials: CS
authors.lastname: Amaral
authors.forename: Henrique
authors.initials: H
authors.lastname: Rozenfeld
authors.forename: Janaina Mascarenhas Hornos
authors.initials: JM
authors.lastname: Costa
authors.forename: Maria de Fátima de Andrade
authors.initials: Mde F
authors.lastname: Magon
authors.forename: Yvone Maria
authors.initials: YM
authors.lastname: Mascarenhas
mesh_terms: D001938:Brazil; D017146:Models, Organizational; D009937:Organizational Objectives; D058996:Quality Improvement; D011871:Radiology / Q000458:organization & administration*