title: Letting the employees steer the ship. Front-line focus groups help Reno leaders take cues from their team.
authors.affiliation: Regional Emergency Medical Services Authority, Reno, NV, USA. bsmith@remsa-cf.com
authors.forename: Barry D
authors.initials: BD
authors.lastname: Smith
mesh_terms: D004632:Emergency Medical Services / Q000458:organization & administration*; D006801:Humans; D007400:Interprofessional Relations; D009505:Nevada; D015279:Organizational Culture; D010348:Patient Care Team / Q000458:organization & administration*