title: Drive service excellence to the next level. Moving patient satisfaction scores from the 4s to the 5s is key.
authors.affiliation: BestPractices Inc, Fairfax, VA, USA. tmayer@best-practices.com
authors.forename: Thom
authors.initials: T
authors.lastname: Mayer
mesh_terms: D019538:Health Care Surveys; D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States