[Reception of children in primary health care: a study on attitudes by family health team members].
This was a descriptive cross-sectional study with parents and guardians (n = 384) of children enrolled under six family health teams, using the Primary Care Assessment Tool (PCATool). Characteristics of the children were: 52.9% girls; 55.5% < 3 years of age; and 71.6% living with both parents. For 77.6%, the reference service for health care was the family health facility. In relation to reception and attitudes, 74.2% of parents reported that the health professional understood their complaints and questions, and 79.2% reported that the health professional responded in such a way that parents could understand. A total of 77.2% of the parents/guardians stated that they were always able to talk to the health professional when needed, and 73.8% felt comfortable about this dialogue. These results indicate that the family health team's reception of children and their attitudes in these services have allowed satisfactory user-provider interaction, an indispensable factor for quality health care.
Faculdade de Ciências Biológicas e da Saúde, Universidade Federal dos Vales do Jequitinhonha e Mucuri, Diamantina, Brasil. lilianeribeiro@hotmail.com
Liliane da Consolação Campos
Lda C
Ribeiro
Regina Lunardi
RL
Rocha
Maria Letícia
ML
Ramos-Jorge
D000328:Adult; D001291:Attitude of Health Personnel; D002675:Child, Preschool; D003430:Cross-Sectional Studies; D005192:Family Health; D005260:Female; D006808:Humanism; D006801:Humans; D008297:Male; D010290:Parents / Q000523:psychology*; D011320:Primary Health Care / Q000592:standards*; D011369:Professional-Patient Relations