Lessons from five states: public sector use of the Washington Circle performance measures.
Five states (Connecticut, Massachusetts, New York, North Carolina, and Oklahoma) have incorporated the Washington Circle (WC) substance abuse performance measures in various ways into their quality improvement strategies. In this article, we focus on what other states and local providers might learn from these states' experiences as they consider using WC performance measures. Using a case study approach, we report that the use of WC measures differs across these five states, although there are important common themes required for adoption and sustainability of performance measures, which include leadership, evaluation of specification and use of measures over time, state-specific adaptation of the WC measure specifications, collaboration with consultants and partners, inclusion of WC measures in the context of other initiatives, reporting to providers and the public, and data and resource requirements. As additional states adopt some of the WC measures, or adopt other performance measurement approaches, these states' experiences could help them to develop implementations based on their particular needs.
The Heller School for Social Policy and Management, Brandeis University, Waltham, MA02454, USA. garnick@brandeis.edu
Deborah W
DW
Garnick
Margaret T
MT
Lee
Constance
C
Horgan
Andrea
A
Acevedo
Michael
M
Botticelli
Spencer
S
Clark
Steven
S
Davis
Robert
R
Gallati
Karin
K
Haberlin
Andrew
A
Hanchett
Dawn
D
Lambert-Wacey
Tracy
T
Leeper
James
J
Siemianowski
Minakshi
M
Tikoo
D003299:Cooperative Behavior; D006801:Humans; D017150:Public Sector; D011785:Quality Assurance, Health Care / Q000379:methods*; D019984:Quality Indicators, Health Care; D016320:Substance Abuse Treatment Centers / Q000592:standards*; D019966:Substance-Related Disorders / Q000534:rehabilitation*; D014481:United States
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