title: When things go wrong--understanding and learning.
authors.affiliation: Health Advisory Service, Beachcroft.
authors.forename: Ian
authors.initials: I
authors.lastname: Kennedy
mesh_terms: D003142:Communication; D004777:Environment; D006282:Health Personnel; D006801:Humans; D007857:Leadership; D019300:Medical Errors / Q000517:prevention & control*