title: Consensus group sessions: a useful method to reconcile stakeholders' perspectives about network performance evaluation.
abstract: BACKGROUND
  Having a common vision among network stakeholders is an important ingredient to developing a performance evaluation process. Consensus methods may be a viable means to reconcile the perceptions of different stakeholders about the dimensions to include in a performance evaluation framework.
  
  
  OBJECTIVE
  To determine whether individual organizations within traumatic brain injury (TBI) networks differ in perceptions about the importance of performance dimensions for the evaluation of TBI networks and to explore the extent to which group consensus sessions could reconcile these perceptions.
  
  
  METHODS
  We used TRIAGE, a consensus technique that combines an individual and a group data collection phase to explore the perceptions of network stakeholders and to reach a consensus within structured group discussions.
  
  
  RESULTS
  One hundred and thirty-nine professionals from 43 organizations within eight TBI networks participated in the individual data collection; 62 professionals from these same organisations contributed to the group data collection. The extent of consensus based on questionnaire results (e.g. individual data collection) was low, however, 100% agreement was obtained for each network during the consensus group sessions. The median importance scores and mean ranks attributed to the dimensions by individuals compared to groups did not differ greatly. Group discussions were found useful in understanding the reasons motivating the scoring, for resolving differences among participants, and for harmonizing their values.
  
  
  CONCLUSIONS
  Group discussions, as part of a consensus technique, appear to be a useful process to reconcile diverging perceptions of network performance among stakeholders.
authors.affiliation: École de réadaptation [School of Rehabilitation], University of Montréal, P.O. Box 6128, Station Centre-ville, Montréal, QC H3C 3J7, Canada.
authors.forename: Marie-Eve
authors.initials: ME
authors.lastname: Lamontagne
authors.forename: Bonnie R
authors.initials: BR
authors.lastname: Swaine
authors.forename: André
authors.initials: A
authors.lastname: Lavoie
authors.forename: François
authors.initials: F
authors.lastname: Champagne
authors.forename: Anne-Claire
authors.initials: AC
authors.lastname: Marcotte