title: [Quality analysis by external users of the non-medical health transport unit of Alicante].
abstract: Non-medical health transport has great health, media and social repercussions and requires a very considerable amount of human and economic resources.
  
  
  OBJECTIVE
  To describe the quality, evaluated by external users of our Health Department, in order to know what are the most important elements for external users.
  
  
  METHODS
  Cross-sectional, descriptive observational study. Population to study: patients with a social security health card who come to the Hospital of Alicante and are non-medical health transport unit users.
  
  
  RESULTS
  Waiting time to be delivered to hospital in 92.7% of the cases was less than an hour, and was between one and two hours for 7.2%. The most frequent destinations were rehabilitation service and outpatient clinics. When users were asked if the would recommend this service, 60.9% said "for sure" and 39.1% said "probably yes".
  
  
  CONCLUSIONS
  This study allows us to know patient needs and expectations, as well as the factors they value the most and which of our work areas to improve.
authors.affiliation: Coordinadora Transporte Sanitario, Departamento de Salud de Alicante, Hospital General, Alicante, España. soriano.cec@gva.es
authors.forename: C
authors.initials: C
authors.lastname: Soriano Clemor
authors.forename: F Soriano
authors.initials: FS
authors.lastname: Cano
authors.forename: F Morant
authors.initials: FM
authors.lastname: Gimeno
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000552:Ambulances / Q000592:standards / Q000706:statistics & numerical data*; D001291:Attitude of Health Personnel; D002648:Child; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003430:Cross-Sectional Studies; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009819:Office Visits; D010044:Outpatient Clinics, Hospital; D012047:Rehabilitation Centers; D013030:Spain; D011795:Surveys and Questionnaires; D014187:Transportation of Patients / Q000379:methods / Q000592:standards; D055815:Young Adult