title: Smart health community: the hidden value of health information exchange.
abstract: Investments in health information technology are accelerating the digitization of medicine. The value from these investments, however, can grow beyond efficiencies by filling the information gaps between the various stakeholders. New work processes, governance structures, and relationships are needed for the coevolution of healthcare markets and business models. But coevolution is slow, hindered by the scarcity of incentives for legacy delivery systems and constrained by the prevailing patient-healthcare paradigm. The greater opportunity lies in wellness for individuals, families, communities, and society at large: a consumer-community paradigm. Capturing new value from this opportunity can start with investment in health information exchange and the creation of Smart Health Communities. By shifting the focus of exchange from public servant to value-added service provider, these communities can serve as a platform for a wider array of wellness services from consumer care, traditional healthcare, and research.
authors.affiliation: Merck and Company, Whitehouse Station, NJ 08889, USA. james_ciriello@merck.com
authors.forename: James N
authors.initials: JN
authors.lastname: Ciriello
authors.forename: Nalin
authors.initials: N
authors.lastname: Kulatilaka
mesh_terms: D057171:American Recovery and Reinvestment Act; D003695:Delivery of Health Care; D004059:Diffusion of Innovation; D019981:Health Care Sector; D006801:Humans; D033181:Information Dissemination; D020407:Internet; D008490:Medical Informatics; D017060:Patient Satisfaction; D014481:United States