title: Have you heard of ITIL? It's time you did.
authors.affiliation: kabachinski.vpweb.com
authors.forename: Jeff
authors.initials: J
authors.lastname: Kabachinski
mesh_terms: D003195:Computer Communication Networks; D003362:Cost-Benefit Analysis; D048088:Informatics; D019451:Information Management / Q000191:economics / Q000379:methods* / Q000639:trends