title: The NHS needs to listen harder and learn more from complaints.
abstract: John Tingle discusses the Parliamentary and Health Service Ombudsman's (HSO) first annual report on complaint handling in the NHS in England.
authors.affiliation: Nottingham Law School, Nottingham Trent University.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D001071:Appointments and Schedules; D005260:Female; D006801:Humans; D008297:Male; D009203:Myocardial Infarction / Q000175:diagnosis*; D010344:Patient Advocacy; D028701:Patient Rights; D017060:Patient Satisfaction; D013222:State Medicine / Q000458:organization & administration* / Q000592:standards*; D006113:United Kingdom