title: What do we mean by "service excellence?".
authors.affiliation: Department of Ophthalmology, University of Iowa Hospitals and Clinics, Pomerantz Family Pavilion, 200 Hawkins Drive, Iowa City, IA 52242-1091, USA. sarah-smith@uiowa.edu
authors.forename: Sarah
authors.initials: S
authors.lastname: Smith
mesh_terms: D006801:Humans; D009723:Nurse-Patient Relations; D009740:Nursing Staff / Q000592:standards*; D009885:Ophthalmology; D012047:Rehabilitation Centers / Q000592:standards*; D019145:Rehabilitation Nursing / Q000592:standards*