title: Community pharmacists' burnout levels and related factors: an example from Turkey.
abstract: OBJECTIVE
  To determine community pharmacists' burnout levels and prevalences as well as factors associated with burnout.
  
  
  METHODS
  Study was conducted in Ankara, the capital of Turkey.
  
  
  METHODS
  In this cross-sectional study, 251 pharmacists were randomly selected from 1,504 community pharmacists registered in Ankara Chamber of Pharmacists. A questionnaire including questions related to pharmacists' individual and professional characteristics and Maslach Burnout Inventory was administered. The data was collected between February 27 and May 25, 2007.
  
  
  METHODS
  Three Maslach Burnout Inventory subscales (emotional exhaustion-EE, depersonalization-D, and personal accomplishment-PA) scores.
  
  
  RESULTS
  Pharmacists' mean emotional exhaustion score was found to be 16.84 (SD: 6.25), depersonalization score was 4 (Range: 0-14), and personal accomplishment score was 22 (Range: 9-32). Of the pharmacists, 1.2% had high level of EE, .8% had high level of D, and 71.3% had high level of inefficacy. Age, marital status, work experience, work contentment, workload, time pressure, stress, and satisfaction with customers were found to be related with pharmacists' burnout levels.
  
  
  CONCLUSIONS
  It can be useful to monitor pharmacists' burnout levels and prevalences periodically. Interventions on individual and organizational basis were needed to cope with burnout, respond to job demands, minimize the level of chronic stress, and increase work contentment and satisfaction.
authors.affiliation: Faculty of Pharmacy, Department of Pharmacy Management, Hacettepe University, Sihhiye, 06100 Ankara, Turkey.
authors.forename: Zeynep
authors.initials: Z
authors.lastname: Calgan
authors.forename: Dilek
authors.initials: D
authors.lastname: Aslan
authors.forename: Selen
authors.initials: S
authors.lastname: Yegenoglu
mesh_terms: D001291:Attitude of Health Personnel; D002055:Burnout, Professional; D003157:Community Pharmacy Services; D005260:Female; D006801:Humans; D008297:Male; D010594:Pharmacies; D010595:Pharmacists / Q000523:psychology*; D011569:Psychiatric Status Rating Scales; D013315:Stress, Psychological / Q000209:etiology*; D011795:Surveys and Questionnaires; D014421:Turkey