title: [The study of patients? Opinion about the quality of medical care in the N.I. Pirogov National Medical Surgical Center].
abstract: The study covered the consumer group of relatives of 192 patients receiving treatment in the surgery departments of the Saint George National center of thoracic and cardiovascular surgery in 2005 and 2009, after implementation of industrial techniques of medical care quality management. The relatives of 84 patients were polled in 2005 and of 108 patients--in 2007. The questionnaire proceeded the standard algorithm. The final stage of the study included the analysis of proposals of relatives of patients concerning the enhancement of quality of Center functioning.
authors.forename: A G
authors.initials: AG
authors.lastname: Lomakin
authors.forename: E A
authors.initials: EA
authors.lastname: Shevchenko
mesh_terms: D001294:Attitude to Health; D003258:Consumer Behavior; D019538:Health Care Surveys / Q000379:methods*; D006801:Humans; D009031:Moscow; D011787:Quality of Health Care / Q000592:standards*; D012189:Retrospective Studies; D013531:Surgicenters / Q000592:standards*