title: Nurse manager perceptions of the impact of process improvements by nurses.
abstract: Approaches in assessment of process improvements by nurses are a timely issue, given a growing focus on changes in care delivery. Nineteen semistructured phone interviews with nurse managers whose units participated in a process improvement intervention were completed. The most prominent among assessment strategies was observation. Other strategies included quantitative data measurement, informal and formal feedback, and auditing processes. Understanding how nurses are evaluating interventions may contribute to improved measurement in the future.
authors.affiliation: The Center for Studying Health System Change, Washington, DC, USA. tyee@hschange.org
authors.forename: Tracy
authors.initials: T
authors.lastname: Yee
authors.forename: Jack
authors.initials: J
authors.lastname: Needleman
authors.forename: Marjorie
authors.initials: M
authors.lastname: Pearson
authors.forename: Patricia
authors.initials: P
authors.lastname: Parkerton
mesh_terms: D001291:Attitude of Health Personnel; D006801:Humans; D009718:Nurse Administrators / Q000523:psychology*; D015403:Nursing Evaluation Research; D009736:Nursing Process / Q000592:standards*; D017064:Process Assessment, Health Care