title: A graphical representation model for telemedicine and telehealth center sustainability.
abstract: This study shows the creation of a graphical representation after the application of a questionnaire to evaluate the indicative factors of a sustainable telemedicine and telehealth center in São Paulo, Brazil. We categorized the factors into seven domain areas: institutional, functional, economic-financial, renewal, academic-scientific, partnerships, and social welfare, which were plotted into a graphical representation. The developed graph was shown to be useful when used in the same institution over a long period and complemented with secondary information from publications, archives, and administrative documents to support the numerical indicators. Its use may contribute toward monitoring the factors that define telemedicine and telehealth center sustainability. When systematically applied, it may also be useful for identifying the specific characteristics of the telemedicine and telehealth center, to support its organizational development.
authors.affiliation: Science of Medicine School of University of São Paulo, São Paulo, Brazil. rgundim@uol.com.br
authors.forename: Rosângela Simões
authors.initials: RS
authors.lastname: Gundim
authors.forename: Wen Lung
authors.initials: WL
authors.lastname: Chao
mesh_terms: D001938:Brazil; D006801:Humans; D007373:Interinstitutional Relations; D009936:Organizational Innovation; D010865:Pilot Projects; D015397:Program Evaluation / Q000379:methods*; D036301:Qualitative Research; D012946:Social Welfare; D011795:Surveys and Questionnaires; D017216:Telemedicine / Q000458:organization & administration*