title: Using compliments to measure quality.
abstract: Collecting positive feedback can increase nurses' confidence, show improvements in performance and provide a baseline for measuring patient satisfaction. This article describes how nurses on a dementia assessment ward designed, implemented and evaluated a way of collecting compliments, changing staff attitudes to receiving feedback.
authors.affiliation: Productive Mental Health Ward programme, 2Gether Foundation Trust, Gloucester.
authors.forename: Sally
authors.initials: S
authors.lastname: Ashton
mesh_terms: D003625:Data Collection / Q000379:methods*; D003704:Dementia / Q000451:nursing*; D004739:England; D006801:Humans; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care