title: Adopting a data-driven approach to underpayment recovery.
abstract: Using a data-mining tool to improve its underpayment recovery process, Presbyterian Health Services in Albuquerque, N. M., achieved the following results: Recovered $8.21 million in less than eight months of implementation and an additional $17 million in the 12 months that followed. Increased staff productivity by 100 percent in less than six months, allowing auditors to resolve 40 to 50 claims per day versus 20 per day prior to implementation.
authors.affiliation: Presbyterian Healthcare Services, Albuquerque, NM, USA. dhennigan@phs.org
authors.forename: Dave
authors.initials: D
authors.lastname: Hennigan
authors.forename: Sager
authors.initials: S
authors.lastname: Chowlera
mesh_terms: D004469:Economics, Hospital; D007349:Insurance, Health, Reimbursement; D010350:Patient Credit and Collection / Q000458:organization & administration*; D017664:Uncompensated Care; D014481:United States