title: Finding the sweet spot: how to get the right staffing for variable workloads.
abstract: All too often, hospital department managers set their staff schedules too much in anticipation of high levels of demand for services, leading to higher-than-necessary staffing costs when demand is lower than expected. The opposite approach of scheduling too few staff to meet demand, then relying on on-call or callback staff to address the shortage, also results in higher-than-necessary costs due to the premium wages that such staff must be paid. A staffing and workload simulation tool allows hospital departments to find the right balance between these extremes.
authors: Department of Organizational Leadership and Strategy, Marriott School of Management, Brigham Young University, Provo, Utah, USA. dbryce@byu.edu
authors: David J
authors: DJ
authors: Bryce
authors: Taylor J
authors: TJ
authors: Christensen
mesh_terms: D003660:Decision Support Systems, Management; D010557:Personnel Administration, Hospital / Q000379:methods*; D010561:Personnel Staffing and Scheduling / Q000458:organization & administration / Q000592:standards*; D016526:Workload