title: It's hard for me to say I'm sorry.
abstract: Saying you're sorry--under the right circumstances--may not only be good customer service, it may avoid lawsuits.
authors.affiliation: TBoden@aol.com
authors.forename: Timothy W
authors.initials: TW
authors.lastname: Boden
mesh_terms: D006801:Humans; D016365:Liability, Legal; D008318:Malpractice / Q000331:legislation & jurisprudence*; D019300:Medical Errors / Q000331:legislation & jurisprudence*; D010817:Physician-Patient Relations; D014342:Truth Disclosure