title: A variation on rapid response theme.
abstract: House supervisor assigned responsibility as initial responder to patient, family concerns. All department heads are provided an information packet to help them implement the program. More than three-quarters of problems reported have been resolved immediately.
mesh_terms: D004632:Emergency Medical Services / Q000458:organization & administration*; D057209:Hospital Rapid Response Team / Q000458:organization & administration*; D006801:Humans; D008824:Michigan; D024802:Nurse's Role; D019982:Organizational Case Studies; D009936:Organizational Innovation; D010358:Patient Participation; D011785:Quality Assurance, Health Care