title: Commercial lessons on how to measure patient experience.
authors.forename: Jennifer
authors.initials: J
authors.lastname: Sprinks
mesh_terms: D019985:Benchmarking; D006302:Health Services Research / Q000379:methods*; D006801:Humans; D007297:Inpatients; D009732:Nursing Care; D017060:Patient Satisfaction; D058996:Quality Improvement; D006113:United Kingdom