title: [The São Carlos Hospital School: assessment of its functioning by means of user satisfaction].
abstract: This research assessed the satisfaction of the users of São Carlos Hospital School in its first six months of functioning. A sample of 137 users was grouped according to the service used: hospital admittance, home care, emergency medical assistance, spontaneous emergency and shelter. Inferential statistics were realized by Chi-Square and Fischer Exact tests. The majority of users were women and aged 18 to 45 years-old. The users were "very satisfied" (46.2%) with attendance agility and with the team (52.6%). A number of 59.2% of the users were very satisfied with the hospital and 68.8% considered the service better than expected. Less "clarity concerning health" was reported for shelter regarding hospital admittance and home care (p<0.05). Users under hospital admittance presented greater satisfaction and better expectation compared to acceptance and emergency medical assistance (p<0.05). User profile characteristics as "skin color" and "health plan" presented statistical differences regarding general satisfaction. The study showed that the adoption of a humanized model of assistance in healthcare as the proposal of this Hospital resulted in user satisfaction.
authors.affiliation: Departamento de Otorrinolaringologia e Distúrbios da Comunicação Humana, Universidade Federal de São Paulo, São Paulo, SP 04039-002. natalia_ricci@hotmail.com
authors.forename: Natalia Aquaroni
authors.initials: NA
authors.lastname: Ricci
authors.forename: Fábio da Silva
authors.initials: Fda S
authors.lastname: Wanderley
authors.forename: Marilda Siriani
authors.initials: MS
authors.lastname: de Oliveira
authors.forename: José Rubens
authors.initials: JR
authors.lastname: Rebelatto
mesh_terms: D000293:Adolescent; D000328:Adult; D001938:Brazil; D003430:Cross-Sectional Studies; D005260:Female; D006784:Hospitals, Teaching / Q000592:standards*; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011787:Quality of Health Care; D055815:Young Adult