title: [Psychometric properties of scales of professional competence and treatment by health personnel in outpatient hospital surgeries].
abstract: The aim of this study was to analyze the psychometric properties of two scales that assess the perceived quality and patient satisfaction with outpatient surgery in the Health Service of Murcia. These scales assess the degree of Professional Competence (PC) and Personnel Treatment (PT). The scales were administered to a sample of 2017 users of outpatient surgery in the Health Service of Murcia during the years 2008 and 2009. Exploratory factor analysis indicates a unidimensional structure for each scale. Internal consistency was adequate: .68 for PC and .75 for PT. The correlation between the PC scale and patients' global satisfaction was positive and statistically significant. The correlation between the PT scale and patients' global satisfaction was also statistically significant. The scales have shown their utility to detect areas of improvement and to plan intervention strategies.
authors.affiliation: Facultad de Psicología, Universidad de Murcia, 30100 Murcia, Spain. rbermejo@um.es
authors.forename: Rosa M
authors.initials: RM
authors.lastname: Bermejo Alegría
authors.forename: M Dolores
authors.initials: MD
authors.lastname: Hidalgo Montesinos
authors.forename: Pedro
authors.initials: P
authors.lastname: Parra Hidalgo
authors.forename: Adelia
authors.initials: A
authors.lastname: Más Castillo
authors.forename: Rafael
authors.initials: R
authors.lastname: Gomis Cebrián
mesh_terms: D000328:Adult; D000368:Aged; D004522:Educational Status; D005260:Female; D019538:Health Care Surveys; D006282:Health Personnel; D006769:Hospitals, General / Q000458:organization & administration; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D010044:Outpatient Clinics, Hospital; D010045:Outpatients / Q000523:psychology*; D017060:Patient Satisfaction; D011361:Professional Competence; D011369:Professional-Patient Relations; D011594:Psychometrics; D058996:Quality Improvement; D015203:Reproducibility of Results; D013030:Spain; D013531:Surgicenters