title: Why measure patient satisfaction?
abstract: A practice that consistently and continuously measures patient perceptions will be more efficient and effective in its daily operations. With pay-for-performance requirements on the horizon and consumer rating sites already publicizing impressions from physician encounters, a practice needs to know how it is performing through the eyes of the patients. Azalea Orthopedics has used patient feedback to coach its physicians on better patient communication. The Orthopaedic Institute has used patient satisfaction results to reduce wait times and measure the return on investment from its marketing efforts. Patient survey results that are put to work can enhance the efficiency and effectiveness of practice operations as well as position the practice for increased profitability.
authors.affiliation: Press Ganey Associates, Inc., 1560 Sherman Avenue, Suite 500, Evanston, IL 60201, USA. priskind@pressganey.com
authors.forename: Patty
authors.initials: P
authors.lastname: Riskind
authors.forename: Leslie
authors.initials: L
authors.lastname: Fossey
authors.forename: Kari
authors.initials: K
authors.lastname: Brill
mesh_terms: D005431:Florida; D006801:Humans; D008389:Marketing of Health Services; D009819:Office Visits; D019982:Organizational Case Studies; D009985:Orthopedics / Q000592:standards*; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration*; D014850:Waiting Lists