title: Successful measures. Using Six Sigma to implement a work-request system.
authors.affiliation: Virtua, Marlton, NJ, USA. dowens@virtua.org
authors.forename: Dave
authors.initials: D
authors.lastname: Owens
mesh_terms: D008284:Maintenance and Engineering, Hospital / Q000458:organization & administration*; D009096:Multi-Institutional Systems; D009515:New Jersey; D019982:Organizational Case Studies; D017749:Total Quality Management / Q000379:methods*