title: Creating and sustaining an effective coaching culture in home care: one organization's performance improvement related to aides and aide retention.
abstract: Relationships between aides and their supervisors are often challenging. Unproductive disciplinary conversations lead to increased dissatisfaction, low morale, high turnover, and stress levels among staff. This cycle can continue to spiral if not effectively addressed and aimed in a positive direction. This article shares the experience of an organization that addressed this concern through a performance improvement initiative.
authors.affiliation: Partners in Care, 1250 Broadway, New York, NY 10001, USA. Marki.Flannery@partnersincareny.org
authors.forename: Marki
authors.initials: M
authors.lastname: Flannery
mesh_terms: D004650:Employee Performance Appraisal; D005260:Female; D006699:Home Care Services / Q000458:organization & administration*; D018576:Home Health Aides / Q000600:supply & distribution* / Q000639:trends; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D009519:New York City; D015279:Organizational Culture; D010348:Patient Care Team / Q000458:organization & administration*; D010563:Personnel Turnover / Q000706:statistics & numerical data*; D015397:Program Evaluation; D017749:Total Quality Management