title: Provider verbal responses to patient distress cues during ambulatory oncology visits.
abstract: OBJECTIVE
  To explore healthcare provider cue-responding behaviors to patient cues of distress and socioemotional concerns during ambulatory, on-treatment oncology visits.
  
  
  METHODS
  Descriptive secondary analysis of a data set of audio recordings of oncology visits and reports of symptoms and quality of life recorded with an electronic self-report assessment-cancer (ESRA-C) tool.
  
  
  METHODS
  Comprehensive cancer center, ambulatory care.
  
  
  METHODS
  31 randomly selected cases from an existing data set (with one used as a training tool) of 590 audio recordings of patient-provider communication.
  
  
  METHODS
  Patients were placed in Group 1 (n = 20) and Group 2 (n = 10) to explore differences in patient-provider communication and decrease coder bias. Both groups completed the ESRA-C questionnaire prior to the visit. Providers in Group 2 received a printed ESRA-C summary report for use during the visit. Audio files of the visit were coded using the Medical Interview Aural Rating System (MIARS).
  
  
  METHODS
  Patient cues of distress and provider cue-responding behaviors.
  
  
  RESULTS
  Patient cues of distress and socioemotional concerns ranged from 0-13 cues per visit, with a mean of 4.6 cues per visit. Providers acknowledged 57% of patient cues, but only acknowledged and explored 22% of all patient cues. Providers in Group 2 acknowledged patient concerns more often but explored the concerns less frequently. The number of patient cues distanced from by providers was lower in Group 2 and the overall provider score for responsiveness to patient cues of distress was higher, indicating more responsiveness than from Group 1.
  
  
  CONCLUSIONS
  The use of a summary report of patient concerns may have enhanced provider responsiveness, in general. Distancing behaviors by providers in response to patient verbal cues may indicate a lack of knowledge, time limitations, or a lack of confidence.
  
  
  CONCLUSIONS
  To effectively support patients with cancer through active therapy, a greater level of acknowledgment, exploration, and responsive action by providers is indicated. These findings have implications for provider education, with regard to appropriate responses, and for researchers to test methods that best prompt and support effective provider behaviors, ultimately improving patient outcomes.
authors.affiliation: University of Massachusetts-Boston, USA. lisa.kennedysheldon@umb.edu
authors.forename: Lisa
authors.initials: L
authors.lastname: Kennedy Sheldon
authors.forename: Dany
authors.initials: D
authors.lastname: Hilaire
authors.forename: Donna L
authors.initials: DL
authors.lastname: Berry
mesh_terms: D000293:Adolescent; D000328:Adult; D000342:Affective Symptoms / Q000451:nursing / Q000523:psychology*; D000368:Aged; D000369:Aged, 80 and over; D000553:Ambulatory Care / Q000523:psychology*; D003463:Cues; D016208:Databases, Factual; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000451:nursing* / Q000523:psychology* / Q000628:therapy; D009723:Nurse-Patient Relations; D009859:Oncology Nursing / Q000379:methods*; D011788:Quality of Life; D011897:Random Allocation; D055815:Young Adult