title: [Indicators for quality of care: who profits: patients or managers?].
abstract: In the Netherlands and abroad detailed indicators are developed to measure quality of care for a variety of treatments and care systems. These days the development of quality indicators is a profession and business in itself. The significance of these indicators is often not related to the primary care process, but based on (administrative) data for 'quality management'. The consequence is a gap between 'real' and 'measured' quality of care. Improvement in quality of care is therefore problematic. There is a need to return to the essence of care, i.e. the patient and the care professional, to develop appropriate indicators for quality of care.
authors.forename: M
authors.initials: M
authors.lastname: Olaroiu
authors.forename: W J A
authors.initials: WJ
authors.lastname: van den Heuvel
mesh_terms: D005853:Geriatrics / Q000592:standards*; D006801:Humans; D009426:Netherlands; D005791:Patient Care / Q000592:standards*; D010346:Patient Care Management / Q000592:standards; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care