title: How not to deal with complaints.
authors.forename: Garry
authors.initials: G
authors.lastname: Warne
mesh_terms: D003142:Communication; D003415:Crime / Q000331:legislation & jurisprudence*; D005260:Female; D006761:Hospitals / Q000592:standards*; D006801:Humans; D007214:Indonesia; D020407:Internet; D016365:Liability, Legal; D019300:Medical Errors; D017060:Patient Satisfaction; D011369:Professional-Patient Relations