title: An assessment of patient satisfaction for a short-stay program in a physical and rehabilitation medicine day hospital.
abstract: BACKGROUND
  The aim of the Physical and Rehabilitation Medicine (PRM) day hospital's short-stay program is to propose a one- or two-day medical and psychosocial assessment to patients with disabilities. The day hospital is run by an interprofessional team, using interdisciplinary cooperation and a hospital/community network.
  
  
  OBJECTIVE
  To describe a tool for assessing patient satisfaction and to present the results of our survey.
  
  
  METHODS
  A self-administered questionnaire about patient satisfaction was created and given to patients coming to the PRM day hospital. The questionnaire included 27 multiple-choice questions, two visual analogic scales, and one free-response question. The survey was conducted over two months. For the 603 annual day hospital sessions, 143 questionnaires on 143 sessions were filled out.
  
  
  RESULTS
  Patients found the questionnaire easy to use, but a few needed help to fill it out. It permitted us to highlight the places where the short-stay program performed unsatisfactorily.
  
  
  CONCLUSIONS
  The self-administered questionnaire seems to be appropriate for assessing patient satisfaction. The highest scores helped to emphasize where the program was functioning correctly, and the lowest scores allowed us to identify the points that needed to be improved.
authors.affiliation: Pôle intersites médecine physique et de réadaptation, université de la Méditerranée, hôpital de la Timone, AP-HM, CHU Timone, Marseille, France. natalie.delanian@ap-hm.fr
authors.forename: N
authors.initials: N
authors.lastname: Delanian Halsdorfer
authors.forename: J
authors.initials: J
authors.lastname: Blasquez
authors.forename: L
authors.initials: L
authors.lastname: Bensoussan
authors.forename: S
authors.initials: S
authors.lastname: Gentile
authors.forename: H
authors.initials: H
authors.lastname: Collado
authors.forename: J-M
authors.initials: JM
authors.lastname: Viton
authors.forename: G
authors.initials: G
authors.lastname: De Korvin
authors.forename: A
authors.initials: A
authors.lastname: Delarque
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001930:Brain Injuries / Q000534:rehabilitation; D003631:Day Care, Medical / Q000523:psychology*; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D007902:Length of Stay; D008297:Male; D008875:Middle Aged; D009069:Movement Disorders / Q000534:rehabilitation; D009140:Musculoskeletal Diseases / Q000534:rehabilitation; D009422:Nervous System Diseases / Q000534:rehabilitation; D010147:Pain Measurement; D010348:Patient Care Team; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D010810:Physical and Rehabilitation Medicine; D019984:Quality Indicators, Health Care; D012047:Rehabilitation Centers; D057566:Self Report; D011795:Surveys and Questionnaires; D055815:Young Adult