title: Notifying patients of their right to complain.
abstract: A proposed rule issued by the Centers for Medicare and Medicaid Services would require hospitals and other providers to formally notify Medicare beneficiaries about their right to complain to the state Medicare Quality Improvement Organization (QIO). Rule applies to outpatients as well as inpatients. Process is likely to tie into value-based purchasing. Case managers should take proactive steps to deal with complaints.
mesh_terms: D019090:Case Management; D030881:Disclosure; D015285:Hospital-Patient Relations; D006801:Humans; D028701:Patient Rights; D017060:Patient Satisfaction