title: [Waiting time for treatment shall be calculated correctly].
abstract: Every system is perfectly designed to achieve the results it gets and in the Danish health care system there is a significant waiting time for the patients. If we want this result to change, we have to change something in the system, but before we do that, we need to understand the system. With queuing theory as a frame of reference, the anatomy and physiology of waiting time is illuminated in order to bring additional knowledge into the design of systems in health care.
authors.affiliation: Lean-staben, OUH - Odense Universitetshospital og Svendborg Sygehus, Sdr. Boulevard 29, 5000 Odense C, Denmark. joergen.ejler.pedersen@ouh.regionsyddanmark.dk
authors.forename: Jørgen Ejler
authors.initials: JE
authors.lastname: Pedersen
mesh_terms: D003718:Denmark; D017598:Efficiency, Organizational; D006291:Health Policy; D006301:Health Services Needs and Demand; D006801:Humans; D013997:Time Factors; D014850:Waiting Lists