title: Why sorry doesn't need to be the hardest word.
authors.affiliation: jane@janefeinmann.com
authors.forename: Jane
authors.initials: J
authors.lastname: Feinmann
mesh_terms: D030881:Disclosure; D006801:Humans; D019300:Medical Errors; D015279:Organizational Culture; D013222:State Medicine; D006113:United Kingdom