title: Design and evaluation of simulation scenarios for a program introducing patient safety, teamwork, safety leadership, and simulation to healthcare leaders and managers.
abstract: We developed a training program to introduce managers and informal leaders of healthcare organizations to key concepts of teamwork, safety leadership, and simulation to motivate them to act as leaders to improve safety within their sphere of influence. This report describes the simulation scenario and debriefing that are core elements of that program. Twelve teams of clinician and nonclinician managers were selected from a larger set of volunteers to participate in a 1-day, multielement training program. Two simulation exercises were developed: one for teams of nonclinicians and the other for clinicians or mixed groups. The scenarios represented two different clinical situations, each designed to engage participants in discussions of their safety leadership and teamwork issues immediately after the experience. In the scenarios for nonclinicians, participants conducted an anesthetic induction and then managed an ethical situation. The scenario for clinicians simulated a consulting visit to an emergency room that evolved into a problem-solving challenge. Participants in this scenario had a limited time to prepare advice for hospital leadership on how to improve observed safety and cultural deficiencies. Debriefings after both types of scenarios were conducted using principles of "debriefing with good judgment." We assessed the relevance and impact of the program by analyzing participant reactions to the simulation through transcript data and facilitator observations as well as a postcourse questionnaire. The teams generally reported positive perceptions of the relevance and quality of the simulation with varying types and degrees of impact on their leadership and teamwork behaviors. These kinds of clinical simulation exercises can be used to teach healthcare leaders and managers safety leadership and teamwork skills and behaviors.
authors.affiliation: Department of Anesthesia, Critical Care and Pain Medicine, Massachusetts General Hospital and Massachusetts General Physicians Organization, Boston, MA, USA. jcooper@partners.org
authors.forename: Jeffrey B
authors.initials: JB
authors.lastname: Cooper
authors.forename: Sara J
authors.initials: SJ
authors.lastname: Singer
authors.forename: Jennifer
authors.initials: J
authors.lastname: Hayes
authors.forename: Michael
authors.initials: M
authors.lastname: Sales
authors.forename: Jay W
authors.initials: JW
authors.lastname: Vogt
authors.forename: Daniel
authors.initials: D
authors.lastname: Raemer
authors.forename: Gregg S
authors.initials: GS
authors.lastname: Meyer
mesh_terms: D003299:Cooperative Behavior; D004636:Emergency Service, Hospital; D006270:Health Facility Administrators / Q000193:education*; D006282:Health Personnel / Q000193:education*; D006801:Humans; D007857:Leadership; D019300:Medical Errors / Q000517:prevention & control; D009511:New England; D018794:Problem-Based Learning; D016730:Program Development; D017751:Safety Management; D013663:Teaching / Q000379:methods*