title: What can we learn from the ombudsman?
mesh_terms: D000369:Aged, 80 and over; D005260:Female; D005851:Geriatric Nursing / Q000592:standards*; D006801:Humans; D010344:Patient Advocacy; D011787:Quality of Health Care; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom