title: [Perceptions on the quality of services relating to women's healthcare].
abstract: The scope of this work is to identify the characteristics relating to the quality of women's healthcare services from the perspective of the sanitary vigilance professionals (Visa) and women's healthcare coordinators (CSM) in the municipalities. It is a study with a qualitative approach that was carried out using semi-structured interviews. Three Brazilian state capitals were selected and three individuals in each capital were interviewed, namely a Visa healthcare service chief, as well as a technician, and a CSM coordinator. The content analysis technique was adopted to organize the data and the answers were grouped into the healthcare service evaluation topics based on Donabedian's model, i.e. structure, processes, and outcomes. Visa workers reported aspects related to the structure of health services, such as equipment and qualified human resources more frequently. The Visa chief mentioned aspects related to structure and processes, such as prioritization in attendance. The CWH coordinator examined all three categories, especially processes. Analysis of interviews points to a potential distortion in evaluation by results. The study highlights the need for joint action between the surveillance and assistance sectors to improve the quality of services.
authors.affiliation: Faculdade de Ciências da Saúde, Universidade de Brasília. AOS 04, bloco B, apto. 423, Área Octogonal. 70660-042 Brasília DF. csmaia2@gmail.com
authors.forename: Christiane Santiago
authors.initials: CS
authors.lastname: Maia
authors.forename: Daniel Roberto Coradi
authors.initials: DR
authors.lastname: de Freitas
authors.forename: Dirce
authors.initials: D
authors.lastname: Guilhem
authors.forename: Anamaria Ferreira
authors.initials: AF
authors.lastname: Azevedo
mesh_terms: D001938:Brazil; D005260:Female; D006801:Humans; D011787:Quality of Health Care; D014932:Women's Health Services / Q000592:standards*