title: I've been made to feel like a number, not like a person.
authors.affiliation: University Hospital of South Manchester Foundation Trust.
authors.forename: Annette
authors.initials: A
authors.lastname: Duck
mesh_terms: D006801:Humans; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital; D010166:Palliative Care / Q000592:standards*; D029424:Pulmonary Disease, Chronic Obstructive / Q000451:nursing*; D011787:Quality of Health Care; D006113:United Kingdom