title: Process redesign is key to successful IT deployment.
authors.affiliation: Strategic Services, Perot Systems Corporation, USA. kevin.fickenscher@ps.net
authors.forename: Kevin
authors.initials: K
authors.lastname: Fickenscher
authors.forename: Michael
authors.initials: M
authors.lastname: Bakerman
mesh_terms: D004059:Diffusion of Innovation; D006751:Hospital Information Systems; D014481:United States