title: [Comparative analysis of applying patient experience and satisfaction survey (VPSM) tool in Chinese hospitals].
abstract: OBJECTIVE
  Patient experience and satisfaction survey has been regarded as an important method of collecting patients' opinions on medical services and improving the quality of management. From 2005 to 2009, Australia Victorian patient satisfaction monitoring, VPSM, was introduced, localized and adopted by over 50 Chinese hospitals. To compare and analyze each localized applications of VPSM and submit suggestions for further applications.
  
  
  METHODS
  The paper adopted the way of document research. The researchers collected all of the published and unpublished investigation plans and monitoring reports during these five years, compared the operations and the results of investigations and indicated the advantages and weaknesses.
  
  
  RESULTS
  In respect of methods, they were similar but showed some small differences in details such as the questionnaire structure, the reminding letter and the organization of data acquisition and analysis. The localized VPSM was gradually moving towards standardization. The monitoring was able to find the changing of medical services and provided the referential information for management.
  
  
  CONCLUSIONS
  The localization of VPSM is still on its way and it needs improving by means of extending application.
authors.affiliation: Peking University School of Public Health, Beijing 100191, China.
authors.forename: Jiang-rong
authors.initials: JR
authors.lastname: Wang
authors.forename: Sen
authors.initials: S
authors.lastname: Huang
authors.forename: Shane
authors.initials: S
authors.lastname: Thomas
authors.forename: Hui
authors.initials: H
authors.lastname: Yang
authors.forename: Tuo-hong
authors.initials: TH
authors.lastname: Zhang
mesh_terms: D001315:Australia; D002681:China; D006761:Hospitals; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010817:Physician-Patient Relations; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires / Q000592:standards*