title: Need to improve patient satisfaction? Consider a staffing matrix.
authors.affiliation: Our Lady of the Lake Regional Medical Center, Baton Rouge, LA, USA.
authors.forename: Karen C
authors.initials: KC
authors.lastname: Loden
mesh_terms: D006764:Hospitals, Community / Q000458:organization & administration*; D006784:Hospitals, Teaching / Q000458:organization & administration*; D006801:Humans; D008145:Louisiana; D017146:Models, Organizational; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D010561:Personnel Staffing and Scheduling / Q000706:statistics & numerical data*