title: Facilitators and barriers to the implementation of patient flow improvement strategies.
abstract: Patient flow improvement strategies have been effective in reducing emergency department (ED) crowding, but little guidance is available on the implementation process. By using a qualitative research design, our objective was to identify common facilitators and barriers to the implementation of patient flow improvement strategies and successful approaches for mitigating barriers. Six hospitals participated in an 18-month Urgent Matters learning network launched in October 2008. The hospitals selected strategies to improve patient flow that could be implemented within 3 months with measurable impact. Across 6 hospitals, 8 strategies were implemented. We conducted 2 rounds of key informant interviews with improvement teams, for a total of 129 interviews. Interviews were recorded, transcribed, and coded by using a grounded theory approach to identify common themes. Factors facilitating implementation included participation in the learning network and strategic selection of team members. Common challenges included staff resistance and entrenched organizational culture. Some of the challenges were mitigated through approaches such as staff education and department leaders' constant reinforcement. Our findings indicate that several facilitators and barriers are common to the implementation of different strategies. Leveraging facilitators and developing a strategy to address common barriers may leave hospital and ED leaders better prepared to implement patient flow improvement strategies.
authors: National Association of Public Hospitals and Health Systems, 1301Pennsylvania Ave NW, Ste 950, Washington, DC 20004, USA. kvandyke@naph.org
authors: Kevin J
authors: KJ
authors: Van Dyke
authors: Megan
authors: M
authors: McHugh
authors: Julie
authors: J
authors: Yonek
authors: Dina
authors: D
authors: Moss
mesh_terms: D002985:Clinical Protocols; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D007255:Information Services; D010561:Personnel Staffing and Scheduling; D010564:Personnel, Hospital; D036301:Qualitative Research; D011787:Quality of Health Care / Q000458:organization & administration*