title: Maslow's needs hierarchy as a framework for evaluating hospitality houses' resources and services.
abstract: As hospitality houses welcome greater numbers of families and families requiring longer stays, they do so in the absence of a widely accepted theory to guide their understanding of guests' needs and evaluations of how well they meet those needs. We propose A. Maslow's (1970) Hierarchy of Needs as a conceptual framework for understanding what makes a hospitality house a home for families of pediatric patients and for guiding the activities of hospitality houses' boards of directors, staff, volunteers, and donors. This article presents findings from a theory-driven evaluation of one hospitality house's ability to meet guests' needs, describes the house's best practice standards for addressing guests' needs, and suggests areas for future research.
authors: Department of Psychology, Bloomsburg University of Pennsylvania, Pennsylvania, PA, USA. mduncan@bloomu.edu
authors: Mary Katherine Waibel
authors: MK
authors: Duncan
authors: Ann
authors: A
authors: Blugis
mesh_terms: D002648:Child; D005190:Family; D006798:Housing; D006801:Humans; D020380:Needs Assessment; D014789:Visitors to Patients