title: "Critical conversations" important in care process.
abstract: Discharge seen as highest-risk non-procedural part of care process. Staff were encouraged to come up with solutions. EMRs present a challenge for these types of tools.
mesh_terms: D003142:Communication; D017050:Episode of Care; D006801:Humans; D008332:Management Quality Circles; D010343:Patient Admission / Q000592:standards; D010351:Patient Discharge / Q000592:standards; D011785:Quality Assurance, Health Care / Q000379:methods*; D012495:San Francisco