title: The policy and practice of measuring patient experience.
abstract: The NHS outcomes framework makes clear that the provision of a 'good experience' of care for patients, alongside clinical effectiveness and safety, is a central goal for the NHS. Developing a comprehensive strategy for measuring patient experience requires a decision about what should be measured and how. This article discusses current policy direction and its implications for practice, and sets out the fundamentals of measuring patient experience.
authors: King's Fund.
authors: Catherine
authors: C
authors: Foot
authors: Beverley
authors: B
authors: Fitzsimons
mesh_terms: D006801:Humans; D017063:Outcome Assessment, Health Care / Q000379:methods*; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D013222:State Medicine; D006113:United Kingdom