title: [Benchmarking of public hospitals using the example of "4QD-Qualitätskliniken.de"].
abstract: Patients and their relatives can use to the portal Qualitätskliniken.de to individually search for hospitals in their neighbourhood. The search criteria include: diagnosis, types of treatment or specialised departments. The geographical area is defined by a target city and its surroundings. The member hospitals identified are displayed in a rank-ordered list. The rank is determined by a quality index which is aggregated from four weighted quality dimensions. In total, about 400 single indicators are included: medical quality, patient safety, patient satisfaction und satisfaction of referring doctors. According to their respective rank more than 150 member hospitals are compiled in three groups: the first 25% quartile, between 25% and 75% quartile and the rest. Users can modify the weights of the dimensions according to their individual demands. Modification of weights will accordingly modify the ranking. For all member hospitals users may switch between filtered and unfiltered view of the indicators to ensure full transparency. Additional features regarding quality, service, and equipment from legal quality reports are also displayed.
authors.affiliation: Sana Kliniken AG, Ismaning. Heidemarie.Haeske-Seeberg@Sana.de
authors.forename: Heidemarie
authors.initials: H
authors.lastname: Haeske-Seeberg
authors.forename: Klaus
authors.initials: K
authors.lastname: Piwernetz
mesh_terms: D019985:Benchmarking / Q000592:standards*; D016208:Databases, Factual; D005858:Germany; D006779:Hospitals, Public / Q000592:standards*; D006801:Humans; D020407:Internet; D009313:National Health Programs; D017060:Patient Satisfaction; D058996:Quality Improvement / Q000592:standards*; D019984:Quality Indicators, Health Care / Q000592:standards*; D012984:Software