title: Pharmacy Quality Alliance: Five phase I demonstration projects: descriptions and lessons learned.
abstract: OBJECTIVE
  To describe the five Phase I Pharmacy Quality Alliance (PQA) demonstration projects and discuss lessons learned across the projects.
  
  
  METHODS
  Descriptive nonexperimental study.
  
  
  METHODS
  United States from July 2008 to November 2009.
  
  
  METHODS
  Community pharmacies from five states.
  
  
  METHODS
  Pharmacies viewed their performance scores on a reporting website and provided feedback.
  
  
  METHODS
  Pharmacy performance scores and pharmacist feedback about the scores and reporting websites.
  
  
  RESULTS
  Considerable variation was found in the pharmacy performance scores. Some pharmacies did not have enough patients taking medications that were included in specific performance measures. Use of a website to report pharmacy performance was feasible across several different approaches. PQA has developed measures of pharmacy performance that can be used in programs intended to report pharmacy performance.
  
  
  CONCLUSIONS
  It is feasible to calculate pharmacy performance scores and create Web-based pharmacy performance reports to provide feedback to community pharmacists. Further development of pharmacy performance reporting should occur.
authors.affiliation: College of Pharmacy, University of Iowa, Iowa City, IA 52242, USA. williamdoucette@uiowa.edu
authors.forename: William R
authors.initials: WR
authors.lastname: Doucette
authors.forename: Mark
authors.initials: M
authors.lastname: Conklin
authors.forename: David A
authors.initials: DA
authors.lastname: Mott
authors.forename: Brand
authors.initials: B
authors.lastname: Newland
authors.forename: Kimberly S
authors.initials: KS
authors.lastname: Plake
authors.forename: David P
authors.initials: DP
authors.lastname: Nau
mesh_terms: D003157:Community Pharmacy Services / Q000458:organization & administration / Q000592:standards*; D003625:Data Collection; D005246:Feedback; D006801:Humans; D020407:Internet; D011785:Quality Assurance, Health Care; D014481:United States