title: A Lean Six Sigma journey in radiology.
abstract: The department of radiology at Akron Children's Hospital embarked on a Lean Six Sigma mission as part of a hospital wide initiative to show increased customer satisfaction, reduce employee dissatisfaction and frustration, and decrease costs. Three processes that were addressed were reducing the MRI scheduling back-log, reconciling discrepancies in billing radiology procedures, and implementing a daily management system. Keys to success is that managers provide opportunities to openly communicate between department sections to break down barriers. Executive leaders must be engaged in Lean Six Sigma for the company to be successful.
authors.affiliation: Akron Children's Hospital, Akron, OH, USA. rbucci@chmca.org
authors.forename: Ronald V
authors.initials: RV
authors.lastname: Bucci
authors.forename: Anne
authors.initials: A
authors.lastname: Musitano
mesh_terms: D004496:Education, Continuing; D017598:Efficiency, Organizational; D006801:Humans; D011872:Radiology Department, Hospital / Q000458:organization & administration*; D017749:Total Quality Management / Q000379:methods* / Q000458:organization & administration