title: Possibilities to improve the aircraft interior comfort experience.
abstract: Comfort plays an increasingly important role in the interior design of airplanes. Although ample research has been conducted on airplane design technology, only a small amount of public scientific information is available addressing the passenger's opinion. In this study, more than 10,000 internet trip reports and 153 passenger interviews were used to gather opinions about aspects which need to be improved in order to design a more comfortable aircraft interior. The results show clear relationships between comfort and legroom, hygiene, crew attention and seat/personal space. Passengers rate the newer planes significantly better than older ones, indicating that attention to design for comfort has proven effective. The study also shows that rude flight attendants and bad hygiene reduce the comfort experience drastically and that a high comfort rating is related to higher "fly again" values.
authors.affiliation: Faculty of Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands. peter.vink@tno.nl
authors.forename: P
authors.initials: P
authors.lastname: Vink
authors.forename: C
authors.initials: C
authors.lastname: Bazley
authors.forename: I
authors.initials: I
authors.lastname: Kamp
authors.forename: M
authors.initials: M
authors.lastname: Blok
mesh_terms: D000328:Adult; D000401:Aircraft; D003258:Consumer Behavior; D006804:Ergonomics; D005260:Female; D006801:Humans; D007374:Interior Design and Furnishings; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D010146:Pain / Q000517:prevention & control*; D011795:Surveys and Questionnaires