title: Scoring the medical outcomes among HIV / AIDS patients attending antiretroviral therapy center at Zonal Hospital, Hamirpur, using Patient Satisfaction Questionnaire (PSQ-18).
abstract: OBJECTIVE
  To study level of satisfaction among patients attending ART centre using Patient Satisfaction Questionnaire (PSQ - 18).
  
  
  METHODS
  A cross-sectional interview based technique was used to study the level of satisfaction.
  
  
  RESULTS
  A total of 59 patients attending ART centre were included in the study. The mean score for general satisfaction was 3.22 (SD 0.86), for technical quality 3.03 (SD 0.92), for the interpersonal manner 3.25 (SD 0.93), for communication (SD 0.90), for financial aspects was 2.38 (SD 1.00) and for time spent during the visit, the mean score was 2.97 (SD 0.98)
  
  
  CONCLUSIONS
  Patient satisfaction is the key in planning and formulating guidelines for treatment and care.
authors.affiliation: Department of Community Medicine, Dr. R. P. Government Medical College, Tanda, Himachal Pradesh, India.
authors.forename: Vishav
authors.initials: V
authors.lastname: Chander
authors.forename: A K
authors.initials: AK
authors.lastname: Bhardwaj
authors.forename: S K
authors.initials: SK
authors.lastname: Raina
authors.forename: Pardeep
authors.initials: P
authors.lastname: Bansal
authors.forename: R K
authors.initials: RK
authors.lastname: Agnihotri