title: Introduction of the Balanced Scorecard into an academic department of medicine: creating a road map to success.
abstract: In this paper, we describe: 1) the environmental forces driving performance measurement and management in the University of California San Diego Department of Medicine; 2) the systematic process used by the department to implement a Balanced Scorecard; 3) the initial direct and indirect outcomes of this effort; 4) the opportunities and challenges to the Balanced Scorecard as a management directive; and 5) future directions.
authors.affiliation: Department of Medicine, University of California, San Diego, La Jolla, CA 92093-0821, USA.
authors.forename: Daniel L
authors.initials: DL
authors.lastname: Bouland
authors.forename: Ed
authors.initials: E
authors.lastname: Fink
authors.forename: John
authors.initials: J
authors.lastname: Fontanesi
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration*; D019985:Benchmarking / Q000458:organization & administration*; D002140:California; D003695:Delivery of Health Care / Q000458:organization & administration; D019981:Health Care Sector / Q000458:organization & administration*; D006801:Humans; D009937:Organizational Objectives; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D012577:Schools, Medical / Q000458:organization & administration*