title: Unannounced visits reveal the best and worst of today's NHS.
authors.forename: Petra
authors.initials: P
authors.lastname: Kendall-Raynor
mesh_terms: D006801:Humans; D009732:Nursing Care / Q000592:standards*; D028723:Personhood; D011787:Quality of Health Care; D013222:State Medicine / Q000592:standards; D006113:United Kingdom