title: [Evaluation of patient satisfaction with the quality of health care received within the EORTC IN-PATSAT32 trial by patients with breast and colorectal cancer, and non-Hodgkin lymphoma at different stages. Correlation with sociodemographic characteristics, comorbidities and other procedural variables at the Mexican Institute of Social Security].
abstract: BACKGROUND
  In Mexico cancer is a public health burden. Nowadays the health care systems pay special attention to patient's perception and satisfaction of the health care received. Satisfaction with quality of health care has an impact in the adherence to the treatment.
  
  
  OBJECTIVE
  To evaluate the satisfaction with the quality of health care received at the IMSS in a group of cancer patients [non Hodgkin lymphoma (NHL), breast and colorectal cancer]. Socio-demographic features, co-morbid diseases, and attendance processes impact on satisfaction are also evaluated.
  
  
  RESULTS
  476 cancer patients were studied: 314 with breast cancer, 92 with NHL and 70 with colorectal cancer. In women with breast cancer the mean score to nurses' interpersonal skills in non-classified disease group and clinical stage III group were: 73.64 ± 32.53, 90.00 ± 18.25 respectively (p=0.005), nurses' availability in non-classified and clinical stage III group were: 69.71 ± 30.25, 89.21 ± 19.00 respectively (p=0.003). In subjects with NHL the mean scores for doctors' technical skills in clinical stage I and III groups, were: 63.69 ± 37.78, 80.30 ± 18.46 respectively (p=0.017), doctors' information provision scores in subject in clinical stage I and IV were: 49.40 ± 40.75, 79.49 ± 24.63 respectively (p=0.043). In the group of colorectal cancer patients the mean of the score to exchange of information between clinical stage II and clinical stage III group were 50.00 ± 41.83, 84.21 ± 22.37 respectively (p=0.036). Were not observed association between attendance processes features and general satisfaction.
  
  
  CONCLUSIONS
  In Mexico 50% of cancer patients are attended at the IMSS. The continued evaluation of the satisfaction with health care received by the health care service users is important to enhance attention's quality.
authors.affiliation: UMAE Hospital de Especialidades del Centro Médico Nacional de Occidente, Instituto Mexicano del Seguro Social, Departamento de Farmacobiología, Universidad de Guadalajara, Jalisco, México. luz.ma.adriana@gmail.com
authors.forename: Luz-Ma-Adriana
authors.initials: LM
authors.lastname: Balderas-Peña
authors.forename: Daniel
authors.initials: D
authors.lastname: Sat-Muñoz
authors.forename: Iris
authors.initials: I
authors.lastname: Contreras-Hernández
authors.forename: Pedro
authors.initials: P
authors.lastname: Solano-Murillo
authors.forename: Guillermo-Allan
authors.initials: GA
authors.lastname: Hernández-Chávez
authors.forename: Ignacio
authors.initials: I
authors.lastname: Mariscal-Ramírez
authors.forename: Martha
authors.initials: M
authors.lastname: Lomelí-García
authors.forename: Margarita-Arimatea
authors.initials: MA
authors.lastname: Díaz-Cortés
authors.forename: Joaquín-Federico
authors.initials: JF
authors.lastname: Mould-Quevedo
authors.forename: Juan-Manuel
authors.initials: JM
authors.lastname: Castro-Cervantes
authors.forename: Oscar-Miguel
authors.initials: OM
authors.lastname: Garcés-Ruiz
authors.forename: Gilberto
authors.initials: G
authors.lastname: Morgan-Villela
mesh_terms: D000047:Academies and Institutes / Q000706:statistics & numerical data; D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D001943:Breast Neoplasms / Q000188:drug therapy* / Q000453:epidemiology / Q000473:pathology; D002983:Clinical Competence; D015179:Colorectal Neoplasms / Q000188:drug therapy* / Q000453:epidemiology / Q000473:pathology; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006302:Health Services Research; D006801:Humans; D008228:Lymphoma, Non-Hodgkin / Q000453:epidemiology / Q000473:pathology / Q000628:therapy*; D008297:Male; D008800:Mexico / Q000453:epidemiology; D008875:Middle Aged; D009313:National Health Programs / Q000706:statistics & numerical data; D009367:Neoplasm Staging; D009723:Nurse-Patient Relations; D010353:Patient Education as Topic; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D010465:Perception; D010817:Physician-Patient Relations; D011787:Quality of Health Care; D012943:Social Security / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires