title: A performance measurement tool for cancer patient information and satisfaction.
abstract: Cancer programs need to monitor their performance related to providing patient information. A new measurement tool was designed to gather indicator data concerning the importance of selected information topics and satisfaction with what information they had received. Based on a mixed sample of 540 cancer patients, the reliability of the importance and satisfaction scales were acceptable (Cronbach's alpha 0.89 and 0.92, respectively). The newly designed Cancer Information Importance/Satisfaction Scale is a reliable measure and can be easily applied as a performance indicator.
authors.affiliation: Odette Cancer Centre, Sunnybrook Health Sciences Centre, 2075 Bayview Avenue, Toronto, ON, Canada. marg.fitch@sunnybrook.ca
authors.forename: Margaret I
authors.initials: MI
authors.lastname: Fitch
authors.forename: Alison
authors.initials: A
authors.lastname: McAndrew
mesh_terms: D000368:Aged; D000369:Aged, 80 and over; D054626:Consumer Health Information / Q000706:statistics & numerical data*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000517:prevention & control*; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care