title: Development and psychometric validation of the general practice nurse satisfaction scale.
abstract: OBJECTIVE
  To develop an instrument to assess consumer satisfaction with nursing in general practice to provide feedback to nurses about consumers' perceptions of their performance.
  
  
  METHODS
  Prospective psychometric instrument validation study.
  
  
  METHODS
  A literature review was conducted to generate items for an instrument to measure consumer satisfaction with nursing in general practice. Face and content validity were evaluated by an expert panel, which had extensive experience in general practice nursing and research. Included in the questionnaire battery was the 27-item General Practice Nurse Satisfaction (GPNS) scale, as well as demographic and health status items. This survey was distributed to 739 consumers following intervention administered by a practice nurse in 16 general practices across metropolitan, rural, and regional Australia. Participants had the option of completing the survey online or receiving a hard copy of the survey form at the time of their visit. These data were collected between June and August 2009.
  
  
  RESULTS
  Satisfaction data from 739 consumers were collected following their consultation with a general practice nurse. From the initial 27-item GPNS scale, a 21-item instrument was developed. Two factors, "confidence and credibility" and "interpersonal and communication" were extracted using principal axis factoring and varimax rotation. These two factors explained 71.9% of the variance. Cronbach's α was 0.97.
  
  
  CONCLUSIONS
  The GPNS scale has demonstrated acceptable psychometric properties and can be used both in research and clinical practice for evaluating consumer satisfaction with general practice nurses.
  
  
  CONCLUSIONS
  Assessing consumer satisfaction is important for developing and evaluating nursing roles. The GPNS scale is a valid and reliable tool that can be utilized to assess consumer satisfaction with general practice nurses and can assist in performance management and improving the quality of nursing services.
authors: Family & Community Health Research Group (FaCH) & School of Nursing & Midwifery (SONM), College of Health and Science (CHS), University of Western Sydney, Sydney, Australia. e.halcomb@uws.edu.au
authors: Elizabeth J
authors: EJ
authors: Halcomb
authors: Belinda
authors: B
authors: Caldwell
authors: Yenna
authors: Y
authors: Salamonson
authors: Patricia M
authors: PM
authors: Davidson
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D058006:General Practice / Q000295:instrumentation*; D006801:Humans; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D015403:Nursing Evaluation Research; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011446:Prospective Studies; D011594:Psychometrics; D055815:Young Adult