title: Leadership and satisfaction in change commitment.
abstract: Managerial transformational leadership skills may directly influence banking counter staff toward change commitment and improve job satisfaction and service quality, or the influence instead may be mediated by change commitment. For a sample comprised of 246 managers from four large Taiwanese banks, the following path relationships were tested: (1) the association of transformational leadership with change commitment, (2) the association of change commitment with job satisfaction, and (3) the direct or indirect (through the mediation of change commitment) effect of transformational leadership on job satisfaction. Regression was utilized to gain insight into the effects of transformational leadership and change commitment on job satisfaction. Transformational leadership may foster change by providing psychological support to the banking counter staff, enabling them to use their skills to meet the needs of individual customers in response to complex environments.
authors: Graduate School of Business and Administration, Shu-Te University, No. 59, Hun Shang Rd., Yen Chao Dist., Kaohsiung City, 82445, Taiwan, ROC. yifeng@stu.edu.tw
authors: Yi-Feng
authors: YF
authors: Yang
mesh_terms: D000328:Adult; D003142:Communication; D003258:Consumer Behavior; D005260:Female; D006801:Humans; D007588:Job Satisfaction; D007857:Leadership; D008297:Male; D040541:Marketing / Q000458:organization & administration; D009936:Organizational Innovation; D009937:Organizational Objectives; D010558:Personnel Loyalty; D010559:Personnel Management; D011594:Psychometrics / Q000706:statistics & numerical data; D015203:Reproducibility of Results; D013192:Staff Development / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D013624:Taiwan