title: Encouraging patients and families to influence change on a palliative care unit: value of patient satisfaction surveys.
abstract: This article describes how a series of patient satisfaction surveys on a palliative care unit were used to help influence the care provided to patients and their families. Innovative interventions aimed at addressing areas of lower satisfaction identified in the initial survey are described. The results from a follow-up survey provided the opportunity to evaluate whether our interventions were effective in improving patient satisfaction and highlight new areas of concern needing to be addressed.
authors: Department of Nursing, Jewish General Hospital, Montreal, Quebec, Canada. bbitzas@nurs.jgh.mcgill.ca
authors: Vasiliki
authors: V
authors: Bitzas
authors: Paula P
authors: PP
authors: Calestagne
authors: Lynne
authors: L
authors: McVey
authors: Bernard
authors: B
authors: Lapointe
mesh_terms: D005500:Follow-Up Studies; D006801:Humans; D009936:Organizational Innovation; D010166:Palliative Care / Q000458:organization & administration* / Q000592:standards; D017060:Patient Satisfaction; D011368:Professional-Family Relations; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care / Q000379:methods*; D011795:Surveys and Questionnaires