title: [Facilitators in the implantation of telemedicine services. Perspective of professionals involved in its design and implementation].
abstract: BACKGROUND
  Given the difficulties encountered by Telemedicine for final incorporation into clinical practice and given the lack of scientific evidence regarding the most appropriate implementation strategies, it is necessary to collect and disseminate lessons gained from experience in its introduction and diffusion in our health system. The aim of this study is to identify the facilitators perceived by professionals who actively participate in the design and implementation of telemedicine projects in the health care system.
  
  
  METHODS
  Qualitative study of data from semi-structured interviews with 17 key informants belonging to different Catalan health organizations.
  
  
  RESULTS
  The identified facilitators are grouped in four broad areas: a TM service that meets a need clearly perceived by practitioners; a core leadership with a clinical profile, managing an open, participatory and flexible model that takes into account the needs of professionals; the ability to establish partnerships with different stakeholders beyond the customer-supplier relationship; and the inclusion in the initial design of a strategy for sustainability and normalization.
  
  
  CONCLUSIONS
  Understanding the facilitators and barriers that appear in the process of implementing TM experiences in health care organizations becomes an item of high value for its final introduction. An approach combining the evidence on clinical effectiveness and cost-benefit with lessons learned about the dynamics of implementation and normalization will allow for a holistic understanding of the adoption of the TM and provide guidance for improving its organizational management.
authors: Estudios de Ciencias de la Salud, Universitat Oberta de Catalunya, Barcelona, Spain. froig@uoc.edu
authors: F Roig
authors: FR
authors: Loscertales
authors: F Saigí
authors: FS
authors: Rubió
mesh_terms: D006801:Humans; D008490:Medical Informatics; D036301:Qualitative Research; D017216:Telemedicine / Q000458:organization & administration*