title: Linking hospital security to customer service: making the case for 'world class' security.
abstract: The reluctance of many hospitals today to invest money and resources into security and safety while at the same time promoting customer good will is a fallacy that has to be corrected, according to the author. He demonstrates how high customer satisfaction scores, as well as regulatory compliance, can only be achieved if a hospital takes the steps necessary to provide adequate safety and security to patients, visitors, physicians and to all who come to the hospital.
authors.affiliation: King's Daughters Medical Center, Ashland, KY, USA.
authors.forename: Scott A
authors.initials: SA
authors.lastname: Hill
mesh_terms: D003258:Consumer Behavior; D006761:Hospitals; D006801:Humans; D012637:Security Measures / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards*