title: Gaining efficiency.
authors.forename: Kay
authors.initials: K
authors.lastname: Downey-Ennis
mesh_terms: D003365:Costs and Cost Analysis; D017598:Efficiency, Organizational; D007722:Health Knowledge, Attitudes, Practice; D006297:Health Services Accessibility / Q000458:organization & administration; D006801:Humans; D017060:Patient Satisfaction; D058996:Quality Improvement / Q000458:organization & administration; D011787:Quality of Health Care / Q000458:organization & administration*