title: What do you get when you cross a first cousin and a customer?
abstract: Creating excellence in patient service begins with a keen understanding of what constitutes patient service and the level of service provided by your practice. Building a culture of service involves implementing and practicing a set of policies designed around patient expectations. This article gives an overview of ideal patient service and how to implement it your practice.
authors.affiliation: Touro College--Lander College of Arts & Science, 1602 Avenue J, Brooklyn, NY 11230, USA. patrick.mcguigan@touro.edu
authors.forename: Patrick J
authors.initials: PJ
authors.lastname: McGuigan
mesh_terms: D019538:Health Care Surveys; D006801:Humans; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration*; D035502:Trust