title: Focused training boosts revenue cycle skills, accountability.
abstract: In 2009, the MetroHealth System took its first steps toward creating a comprehensive revenue cycle university, with the goal of developing revenue cycle staff talent and achieving best-in-class revenue cycle operations. MetroHealth became a beta site for HFMA's online Credentialed Revenue Cycle Representative (CRCR) program, and asked its revenue cycle leaders to present classes on key revenue cycle issues. As of June 2011, 62 percent of 122 revenue cycle employees who had taken the CRCR course passed the exam. The CRCR designation is now a prerequisite for career advancement in certain revenue cycle areas at MetroHealth.
authors.affiliation: The MetroHealth System, Cleveland, Ohio, USA. crichmond@metrohealth.org
authors.forename: Craig
authors.initials: C
authors.lastname: Richmond
mesh_terms: D004469:Economics, Hospital; D017598:Efficiency, Organizational; D007318:Inservice Training / Q000458:organization & administration*; D009820:Ohio; D019982:Organizational Case Studies; D011361:Professional Competence