title: Video calls from lay bystanders to dispatch centers - risk assessment of information security.
abstract: BACKGROUND
  Video calls from mobile phones can improve communication during medical emergencies. Lay bystanders can be instructed and supervised by health professionals at Emergency Medical Communication Centers. Before implementation of video mobile calls in emergencies, issues of information security should be addressed.
  
  
  METHODS
  Information security was assessed for risk, based on the information security standard ISO/IEC 27005:2008. A multi-professional team used structured brainstorming to find threats to the information security aspects confidentiality, quality, integrity, and availability.
  
  
  RESULTS
  Twenty security threats of different risk levels were identified and analyzed. Solutions were proposed to reduce the risk level.
  
  
  CONCLUSIONS
  Given proper implementation, we found no risks to information security that would advocate against the use of video calls between lay bystanders and Emergency Medical Communication Centers. The identified threats should be used as input to formal requirements when planning and implementing video calls from mobile phones for these call centers.
authors.affiliation: Norwegian Centre for Integrated Care and Telemedicine, University Hospital of North Norway, N-9038 Tromsø, Norway. stein.roald.bolle@telemed.no
authors.forename: Stein R
authors.initials: SR
authors.lastname: Bolle
authors.forename: Per
authors.initials: P
authors.lastname: Hasvold
authors.forename: Eva
authors.initials: E
authors.lastname: Henriksen
mesh_terms: D040421:Cell Phone / Q000592:standards*; D003219:Confidentiality; D003430:Cross-Sectional Studies; D004630:Emergencies; D004631:Emergency Medical Service Communication Systems / Q000592:standards*; D004632:Emergency Medical Services / Q000458:organization & administration; D005260:Female; D006801:Humans; D008297:Male; D009664:Norway; D012637:Security Measures; D014741:Video Recording / Q000592:standards*