title: Impact of high-performance work systems on individual- and branch-level performance: test of a multilevel model of intermediate linkages.
abstract: We proposed and tested a multilevel model, underpinned by empowerment theory, that examines the processes linking high-performance work systems (HPWS) and performance outcomes at the individual and organizational levels of analyses. Data were obtained from 37 branches of 2 banking institutions in Ghana. Results of hierarchical regression analysis revealed that branch-level HPWS relates to empowerment climate. Additionally, results of hierarchical linear modeling that examined the hypothesized cross-level relationships revealed 3 salient findings. First, experienced HPWS and empowerment climate partially mediate the influence of branch-level HPWS on psychological empowerment. Second, psychological empowerment partially mediates the influence of empowerment climate and experienced HPWS on service performance. Third, service orientation moderates the psychological empowerment-service performance relationship such that the relationship is stronger for those high rather than low in service orientation. Last, ordinary least squares regression results revealed that branch-level HPWS influences branch-level market performance through cross-level and individual-level influences on service performance that emerges at the branch level as aggregated service performance.
authors.affiliation: Aston University, Birmingham, United Kingdom. s.aryee@aston.ac.uk
authors.forename: Samuel
authors.initials: S
authors.lastname: Aryee
authors.forename: Fred O
authors.initials: FO
authors.lastname: Walumbwa
authors.forename: Emmanuel Y M
authors.initials: EY
authors.lastname: Seidu
authors.forename: Lilian E
authors.initials: LE
authors.lastname: Otaye
mesh_terms: D000328:Adult; D003132:Commerce / Q000458:organization & administration; D004650:Employee Performance Appraisal; D004651:Employment / Q000458:organization & administration / Q000523:psychology*; D005260:Female; D005869:Ghana; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D008875:Middle Aged; D015279:Organizational Culture; D010559:Personnel Management; D011209:Power, Psychological; D011795:Surveys and Questionnaires