title: [Problem-solving capacity of care and users' satisfaction in the family health strategy program].
abstract: The following research is a quantitative-qualitative study that aimed to analyze the view of users on the problem-solving capacity of care in a Family Health Unit and its relation with their satisfaction. The quantitative data were collected through a semi-structured form. The results showed the fact that 61.3% of users had their problems solved always or most times. The view of users on the problem-solving capacity is related to how they perceive their health problems' solution, and, for some, is associated to referral to specialized service. There is a relationship between always or most times finding a solution and being very satisfied. Results show that users' satisfaction and their view on the problem-solving capacity of care contribute to the organization and improvement of health services.
authors: Municipal de Saúde de Porto Alegre, Rio Grande do Sul, Brasil. enfquel@hotmail.com
authors: Raquel Borba
authors: RB
authors: Rosa
authors: Alisia Helena Weis
authors: AH
authors: Pelegrini
authors: Maria Alice Dias da Silva
authors: MA
authors: Lima
mesh_terms: D000328:Adult; D000368:Aged; D001938:Brazil; D003258:Consumer Behavior; D005192:Family Health; D005194:Family Practice / Q000458:organization & administration*; D005260:Female; D006293:Health Promotion / Q000458:organization & administration; D006297:Health Services Accessibility; D006801:Humans; D008297:Male; D008875:Middle Aged; D008962:Models, Theoretical; D011320:Primary Health Care / Q000458:organization & administration*; D011340:Problem Solving; D036301:Qualitative Research; D058996:Quality Improvement; D055815:Young Adult