Assessment of participant satisfaction with upper gastrointestinal endoscopy in South Korea.
OBJECTIVE
To measure the perceived satisfaction with gastric cancer screening as part of the National Cancer Screening Program (NCSP) in South Korea.


METHODS
Data were derived from the participants in a satisfaction survey of the Quality Evaluation of National Cancer Screening in 2009. This is a population-based nationwide telephone survey of participants who were screened by the NCSP between May and October 2009. This study included 4412 participants who provided full sets of data and who had upper endoscopies for the purpose of gastric cancer screening.


RESULTS
The negative appraisal percentages for each of the seven questions were as follows: explanation in preparation for the upper endoscopy, 12.3%; explanation about the process and procedure of the upper endoscopy, 13.8%; explanation about any pain or discomfort related to the upper endoscopy, 27.5%; level of pain during the procedure, 30.3%; physical environment, 16.2%; manner of the staff, 11.2%, and privacy protection, 8.8%.


CONCLUSIONS
The critical issues identified by the Pareto analysis include the adequacy of the explanation about any pain or discomfort associated with the upper endoscopy and the level of pain experienced during the procedure.
Department of Social Medicine, College of Medicine, Dankook University, 201 Manghyang-ro, Dongnam-gu, Cheonan-si, Chungcheongnam-do 330-714, South Korea.
Hoo-Yeon
HY
Lee
Sun Mi
SM
Lim
Mi Ah
MA
Han
Jae Kwan
JK
Jun
Kui Son
KS
Choi
Myung-Il
MI
Hahm
Eun-Cheol
EC
Park
D000328:Adult; D055088:Early Detection of Cancer; D016099:Endoscopy, Gastrointestinal; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D056910:Republic of Korea; D011795:Surveys and Questionnaires