[General practitioners' storytelling is useful in quality development of general practice].
A consultant function to advice general practitioners (GPs) with regard to interactions with ethnic minority patients was developed in the Copenhagen municipality in 2002-2003 as a quality developing project. One part of the project focused on the challenges experienced by the GPs. Neither guidance nor teaching was required; instead the GPs were inclined to tell stories about their patients. This article describes and discusses how a narrative approach can be used in the circle of quality development. It is argued that a narrative analysis illuminates positions and structures and gives useful insight to act. In this project it illuminated structural challenges, which had to be solved at a level different from the individual level, which was the focus of the consultant project.
Forskningsenheden for Almen Praksis i København, Institut for Folkesundhedsvidenskab, Københavns Universitet, Øster Farimagsgade 5a, bygning 24, opg. Q, 1014 København K, Denmark. lisedyhr@sund.ku.dk
Lise
L
Dyhr
Anette Sonne
AS
Nielsen
Susanne
S
Reventlow
D003142:Communication; D003466:Cultural Characteristics; D054521:Cultural Competency; D004502:Education, Medical, Continuing; D054242:Emigrants and Immigrants / Q000523:psychology; D058006:General Practice / Q000592:standards*; D058005:General Practitioners / Q000193:education; D006801:Humans; D033262:Narration; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care / Q000379:methods*