The establishment of bonds between professional and patient in TB treatment: the performance of primary health care services in a city in the interior of São Paulo.
This study evaluated the performance of health care services implementing TB control actions in relation to the establishment of bonds between health professionals and patients in São José do Rio Preto, SP, Brazil from the perspective of patients, health professionals, and managers. A total of 108 patients, 37 health professionals and 15 managers were interviewed through a questionnaire containing 10 indicators of bond-establishment based on the instruments of the Primary Care Assessment Tool, adapted to evaluate tuberculosis control in Brazil. The three groups of actors considered the establishment of bonds satisfactory, though opinions of patients and managers differed in almost all indicators. This fact indicates that the view of managers is still predominantly focused on bureaucratic and administrative aspects, which shows the need for managers to integrate more management and care actions.
Escola de Enfermagem de Ribeirão Preto, Universidade de São Paulo, WHO Collaborating Centre for Nursing Research Development, SP, Brazil. amelinha_famerp@yahoo.com.br
Maria Amélia Zanon
MA
Ponce
Silvia Helena Figueiredo
SH
Vendramini
Marilene Rocha
MR
dos Santos
Maria de Lourdes Sperli Geraldes
Mde L
Santos
Lúcia Marina
LM
Scatena
Tereza Cristina Scatena
TC
Villa
D001938:Brazil; D005260:Female; D006801:Humans; D008297:Male; D011320:Primary Health Care; D011369:Professional-Patient Relations; D014376:Tuberculosis / Q000628:therapy*; D014504:Urban Health