A framework for patient safety, part 2: resilience, the next frontier.
Last month in Part 1, the authors discussed the critical aspects associated with building a safety culture and holding staff and leadership accountable through measurement and expected performance. Sustaining a safety culture begins with the human aspects but must reach beyond the underlying systems and processes, which enable resilience and error prevention in today's complex healthcare environment.
The Joint Commission, Oakbrook Terrace, IL 60181, USA. ablouin@jointcommission.org
Ann Scott
AS
Blouin
Kathryn J
KJ
McDonagh
D006801:Humans; D008490:Medical Informatics; D015279:Organizational Culture; D010348:Patient Care Team / Q000458:organization & administration; D061214:Patient Safety; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017751:Safety Management / Q000458:organization & administration*