Effectiveness of a quality improvement training course: Mayo Clinic Quality Academy.
This study assessed the effectiveness of Quality Academy Teams Training, a team-based process improvement program at Mayo Clinic. The study population consisted of employees who attended the course in 2008 (n = 103). A pretest-posttest design was used to assess learning by participants of the course, and gain score analysis was conducted using paired t test procedures. Electronic surveys were sent to participants 90 days following completion of the course to assess self-reported application of skills and process improvement tools in the work setting. The mean overall score (n = 99) for the posttest was 68%, which was a significant improvement from the pretest mean of 48% (P < .001). Survey results showed that respondents (n = 58) increased their use of 36 specific process improvement tools on the job after attending the training (P < .001). Other health care institutions may benefit from the implementation of quality-related training programs that teach employees to use process improvement tools and methods.
Mayo Clinic College of Medicine, Rochester, MN 55905, USA. ruud.kari@mayo.edu
Kari L
KL
Ruud
Jeffrey R
JR
Leland
Juliette T
JT
Liesinger
Matthew G
MG
Johnson
Andrew J
AJ
Majka
James M
JM
Naessens
D000328:Adult; D004501:Education, Medical / Q000379:methods / Q000458:organization & administration* / Q000592:standards; D004521:Educational Measurement; D006282:Health Personnel / Q000193:education; D006801:Humans; D008875:Middle Aged; D008910:Minnesota; D015397:Program Evaluation; D058996:Quality Improvement / Q000458:organization & administration; D011787:Quality of Health Care / Q000592:standards; D055815:Young Adult