Separating predictable and unpredictable work to manage interruptions and promote safe and effective work flow.
Predictable and unpredictable patient care tasks compete for caregiver time and attention, making it difficult for patient care staff to reliably and consistently meet patient needs. We have piloted a redesigned care model that separates the work of patient care technicians based on task predictability and creates role specificity. This care model shows promise in improving the ability of staff to reliably complete tasks in a more consistent and timely manner.
Donald D. Wolff Jr. Center for Quality Improvement and Innovation, Pittsburgh, Pennsylvania, USA.
Amy M
AM
Kowinsky
Judith
J
Shovel
Maribeth
M
McLaughlin
Lisa
L
Vertacnik
Pamela K
PK
Greenhouse
Susan Christie
SC
Martin
Tamra E
TE
Minnier
D001288:Attention; D017598:Efficiency, Organizational; D006757:Hospital Units / Q000458:organization & administration; D006801:Humans; D016294:Models, Nursing; D017146:Models, Organizational; D024802:Nurse's Role; D015401:Nursing Administration Research; D009732:Nursing Care / Q000458:organization & administration*; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D061214:Patient Safety; D010865:Pilot Projects; D013647:Task Performance and Analysis; D057188:Workflow