title: Improving satisfaction performance through faster turnaround times.
abstract: In order to increase satisfaction and improve department performance, Florida Hospital Memorial Medical Center focused on decreasing report turnaround time with a goal of two hours from completion of the examination by the technologist to a final signed report by the radiologist. Through the introduction of voice recognition software, not only were efficiencies gained, but there was a dramatic reduction in transcription costs--from $30,000 per month to less than $300. Turnaround times were ultimately reduced, thus improving performance and increasing satisfaction. This was made evident by the tracking over time of physician satisfaction scores and HCAHPS scores rating patient satisfaction.
authors: Florida Hospital Memorial Medical Center, Daytona Beach, FL, USA. Lisa.Kelley@fhmmc.org
authors: Lisa
authors: L
authors: Kelley
mesh_terms: D004282:Documentation; D017598:Efficiency, Organizational; D006801:Humans; D017060:Patient Satisfaction; D011872:Radiology Department, Hospital / Q000458:organization & administration*; D049250:Speech Recognition Software; D013997:Time Factors; D014481:United States