title: A conceptual framework for achieving balance between innovation and resilience in optimizing emergency department operations.
abstract: This study presents a comprehensive review of theories and practices pertaining to emergency department operations, service innovations, and risk management, focusing on the areas of value creation and operational resilience. It includes a critical examination of how these 2 important areas both contrast with and complement each other. A dynamic systems view was applied to this effect to illuminate the interactions. On the basis of the knowledge gained from this exercise, a system-level conceptual framework was developed to suggest how to rationally optimize emergency department operations.
authors: Department of Academic Affairs,University of Houston-Clear Lake, Texas, USA. mmugdh@hotmail.com
authors: Mrinal
authors: M
authors: Mugdh
authors: Satya
authors: S
authors: Pilla
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration / Q000592:standards; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D008490:Medical Informatics / Q000458:organization & administration / Q000592:standards; D017146:Models, Organizational; D009936:Organizational Innovation; D061214:Patient Safety; D017060:Patient Satisfaction