title: [Handling a claim or complaint].
abstract: Handling a claim or a complaint. Any user of a healthcare institute can lodge a complaint with the Commission for Relations with Users and Quality of Care. This organisation's mission is to inform patients or their family of their rights, to seek conciliation between different parties and to improve care within the institute.
authors: Université Paris Descartes. olivier.sigman@hotmail.fr
authors: Olivier
authors: O
authors: Sigman
mesh_terms: D006801:Humans; D009723:Nurse-Patient Relations; D028701:Patient Rights; D017060:Patient Satisfaction; D011787:Quality of Health Care