title: Delivering quality of care while managing the interests of all stakeholders.
abstract: National healthcare systems worldwide face growing challenges to reconcile interests of patients for high-quality medical care and of payers for sustainable and affordable funding. Advances in the provision of renal replacement therapy can only be made by developing and implementing appropriate sophisticated and state-of-the-art business models that include reimbursement schemes for comprehensive care packages. Such business models must succeed in integrating and reconciling the interests of all stakeholders. NephroCare as dialysis provider has adopted and tailored recognized management techniques, i.e. Balanced Scorecard and Kaizen, to achieve these goals. Success of the complete business model package is tangible - strategies initiated to improve treatment quality even at the cost of providers have been translated into win-win scenarios for the complete stakeholder community. Room for improvement exists: the possibility to extend the portfolio of service offerings within the comprehensive care frame, as well as the challenge for achieving a balance between the stability of targets while keeping these up to date concerning new insights.
authors: NephroCare Coordination, Fresenius Medical Care, Bad Homburg, Germany.
authors: Andrea
authors: A
authors: Stopper
authors: Agnieszka
authors: A
authors: Raddatz
authors: Aileen
authors: A
authors: Grassmann
authors: Stefano
authors: S
authors: Stuard
authors: Marcus
authors: M
authors: Menzer
authors: Gernot
authors: G
authors: Possnien
authors: Laura
authors: L
authors: Scatizzi
authors: Daniele
authors: D
authors: Marcelli
mesh_terms: D019033:Delivery of Health Care, Integrated / Q000458:organization & administration; D006801:Humans; D011787:Quality of Health Care / Q000458:organization & administration; D006435:Renal Dialysis / Q000592:standards*