title: [User satisfaction in the Virgen del Valle Geriatric Hospital, Toledo].
abstract: OBJECTIVE
  Knowing the degree of satisfaction of inpatients at a geriatric hospital
  
  
  METHODS
  Observational and descriptive study. Period 23/12/2008 to 02/24/2009. Scope Geriatric Hospital (acute unit and middle stay unit). Discharged patient population. SERVQUAL adapted questionnaire. Main outcomes (received attention, environment, attitude and care professionals, overall satisfaction) analyzed using frequencies and percentages. Comparison of variables with chi square. Suggestions section grouped by category, expressed as frequencies.
  
  
  RESULTS
  159 respondents surveyed. in 50.90% times the family answered. Care received was valued as good and very good in 92%. Environment rating good or very good 75.6%. Professional attitude always nearly always 82.9%. 89.30% would recommend the hospital and overall satisfaction level of 52.20% very satisfied. Suggestions section was completed in 63 questionnaires, we found 20 gratitudes. Respondents that expressed overall satisfaction quite satisfied and very pleased noted to feel trust and security nearly always and always (p =0.0009).
  
  
  CONCLUSIONS
  Overall satisfaction levels have been high. Most value good or very good to all professionals. Regarding attitude and care professionals most satisfied or very satisfied. We must improve infrastructure.
authors.affiliation: Dirección de Enfermería, Hospital Virgen del Valle, Toledo, España.
authors.forename: S
authors.initials: S
authors.lastname: Gómez-Payo
authors.forename: O
authors.initials: O
authors.lastname: Del Río-Moro
authors.forename: A
authors.initials: A
authors.lastname: Manrique-García
authors.forename: M C
authors.initials: MC
authors.lastname: Rodríguez-Martín
authors.forename: M J
authors.initials: MJ
authors.lastname: Fernández-Pardo
mesh_terms: D000368:Aged; D000369:Aged, 80 and over; D001291:Attitude of Health Personnel; D005260:Female; D005521:Food Service, Hospital; D019538:Health Care Surveys; D006299:Health Services for the Aged; D006749:Hospital Design and Construction; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D008297:Male; D017060:Patient Satisfaction; D058996:Quality Improvement; D011787:Quality of Health Care; D013030:Spain; D011795:Surveys and Questionnaires; D035502:Trust