title: [Monitoring evaluation system for high-specialty hospitals].
abstract: Hospital evaluation is a fundamental process to identify medical units' objective compliance, to analyze efficiency of resource use and allocation, institutional values and mission alignment, patient safety and quality standards, contributions to research and medical education, and the degree of coordination among medical units and the health system as a whole. We propose an evaluation system for highly specialized regional hospitals through the monitoring of performance indicators. The following are established as base thematic elements in the construction of indicators: safe facilities and equipment, financial situation, human resources management, policy management, organizational climate, clinical activity, quality and patient safety, continuity of care, patients' and providers' rights and obligations, teaching, research, social responsibility, coordination mechanisms. Monitoring refers to the planned and systematic evaluation of valid and reliable indicators, aimed at identifying problems and opportunity areas. Moreover, evaluation is a powerful tool to strengthen decision-making and accountability in medical units.
authors.affiliation: Comisión Nacional de Arbitraje Médico, México, México. gfajardo@conamed.gob.mx
authors.forename: Germán
authors.initials: G
authors.lastname: Fajardo Dolci
authors.forename: Héctor G
authors.initials: HG
authors.lastname: Aguirre Gas
authors.forename: Héctor
authors.initials: H
authors.lastname: Robledo Galván
mesh_terms: D006282:Health Personnel; D006782:Hospitals, Special / Q000592:standards*; D006801:Humans; D008800:Mexico; D028701:Patient Rights; D061214:Patient Safety; D017749:Total Quality Management / Q000458:organization & administration