title: Consumer participation in service evaluation and quality improvement: key ingredients for a system to deliver national indicators.
abstract: OBJECTIVE
  The aim of this paper is to describe the fundamental components of a system to ensure consumer participation in mental health service evaluation and quality improvement.
  
  
  CONCLUSIONS
  The seven fundamental components identified provide the basis for a system to deliver national indicators for consumer participation in quality improvement under the National Health Performance domain of "responsiveness to consumers". The MH-CoPES Framework satisfies these criteria and may be drawn upon as the basis for developing local systems for consumer participation in quality improvement within mental health services.
authors.affiliation: NSW Consumer Advisory Group, Mental Health Inc., Sydney, NSW, Australia.
authors.forename: Karen
authors.initials: K
authors.lastname: Oakley
authors.forename: Gillian
authors.initials: G
authors.lastname: Malins
authors.forename: Louisa
authors.initials: L
authors.lastname: Riste
authors.forename: John
authors.initials: J
authors.lastname: Allan
mesh_terms: D001315:Australia; D003256:Community Participation / Q000379:methods*; D006291:Health Policy; D006302:Health Services Research / Q000379:methods / Q000592:standards*; D006801:Humans; D008605:Mental Health Services / Q000592:standards*; D058996:Quality Improvement / Q000592:standards*