title: Scripts: a tool for cognitive rehearsal.
abstract: Scripts, as a tool for cognitive rehearsal, can prepare staff and students to improve communication in critical patient or family encounters, situations requiring standardized communication for patient safety, and circumstances where interpersonal conflict exists.
authors: Wegman's School of Nursing, St. John Fisher College, Rochester, New York, USA. cmsmith@sjfc.edu
authors: Charlene M
authors: CM
authors: Smith
mesh_terms: D003071:Cognition; D003142:Communication; D003220:Conflict, Psychological; D006801:Humans; D007398:Interpersonal Relations; D061214:Patient Safety