title: The total picture: developing a patient experience.
abstract: The correlation between a patient's level of engagement with a hospital and brand loyalty led the Cleveland Clinic to develop a new C-suite position: the chief experience officer.
authors: Susan
authors: S
authors: Meyers
mesh_terms: D006075:Governing Board; D006761:Hospitals; D006801:Humans; D017060:Patient Satisfaction; D014481:United States