title: [Qualitative evaluation of the work process in a psychosocial care center in Brazil].
abstract: OBJECTIVE
  This study's objective was to evaluate the work process in a psychosocial treatment center. We endeavored to identify areas of difficulty, gaps, deficiencies, potentialities, and experiences shared by the people involved in the service's day-to-day routine (users, family members, and health staff).
  
  
  METHODS
  Qualitative evaluation study that used fourth-generation evaluation as the theoretical-methodological framework.
  
  
  RESULTS
  We observed some basic characteristics that reveal the organization of the mental health work process from the perspective of the interest groups studied. The use of inclusive care technologies stands out, along with interdisciplinary team-based care management mechanisms centered on the user.
  
  
  CONCLUSIONS
  The results contribute to a rereading of the consolidation of psychiatric reform in the brazilian context, raising questions about practice, knowledge, objectives, philosophies, and the goal of health work.
authors: Escola de Enfermagem, Universidade Federal do Rio Grande do Sul, Porto Alegre, Brasil.
authors: Leandro Barbosa de
authors: LB
authors: Pinho
authors: Luciane Prado
authors: LP
authors: Kantorski
authors: Christine
authors: C
authors: Wetzel
authors: Eda
authors: E
authors: Schwartz
authors: Celmira
authors: C
authors: Lange
authors: Juliana Graciela Vestena
authors: JG
authors: Zillmer
mesh_terms: D001938:Brazil; D002983:Clinical Competence; D019538:Health Care Surveys; D006302:Health Services Research; D006801:Humans; D001523:Mental Disorders; D008605:Mental Health Services / Q000458:organization & administration*; D010348:Patient Care Team / Q000458:organization & administration*; D010818:Practice Patterns, Physicians'; D036301:Qualitative Research