title: A pivot nurse at triage.
abstract: According to Drs Thom Mayer and Kirk Jensen, widely recognized experts in leadership, management, and customer service, "Improving patient flow essentially means patients spend exactly the right amount of time at every juncture in their journey through an organization, when you improve flow, you can serve more patients, with less effort and you can serve them better." 2 Recognizing that backups in the emergency department are a result of broken processes throughout the hospital is the first step in solving these problems. The most significant challenges are the prevailing attitudes that team triage and immediate bedding could not be done. Another challenge is the broad reaching nature of the issue. ED throughput is truly a system problem. As ED crowding worsens, it is important for departments to improve operations to promote patient throughput. No doubt, operational bottlenecks at the back end of the emergency department will ultimately lead to front-end delays. However, proficient patient processing at the ED front end can minimize the time to physician evaluation, increase patient satisfaction, and decrease totalED length of stay.
authors.affiliation: Wilton, NY. Electronic address: Kmartin15@nycap.rr.com.
authors.forename: Marie
authors.initials: M
authors.lastname: Martin
mesh_terms: D016529:Emergency Nursing / Q000592:standards*; D004636:Emergency Service, Hospital; D005260:Female; D006801:Humans; D008297:Male; D009730:Nursing Assessment / Q000592:standards*; D010347:Patient Care Planning / Q000592:standards*; D061214:Patient Safety; D017749:Total Quality Management; D014218:Triage