title: [Problems in the extra-analytical phase of a laboratory process in the health care facilities of Saint Petersburg and the Leningrad region].
abstract: A sociological survey of 240 clinical laboratory workers and 350 patients could reveal the most important problems in the extra-analytical phase of a laboratory process: the level of computerization of laboratories; the application of a closed vacuum blood sampling system; a need for improving the interaction between laboratory service specialists and clinicians; the necessity for laboratory diagnosis specialists to hold lectures and seminars for clinicians; inadequate interaction between patients and attending physicians; a patient's failure to follow the study preparation instructions; a patient's dissatisfaction with a process of drawing up a referral protocol for laboratory studies; and a queue for biomaterial sampled for laboratory studies.
authors.forename: L A
authors.initials: LA
authors.lastname: Khorovskaia
authors.forename: L A
authors.initials: LA
authors.lastname: Potapova
authors.forename: S N
authors.initials: SN
authors.lastname: Kovalevskaia
authors.forename: N G
authors.initials: NG
authors.lastname: Petrova
mesh_terms: D001793:Blood Preservation / Q000592:standards; D019411:Clinical Laboratory Techniques / Q000592:standards*; D003625:Data Collection; D004496:Education, Continuing; D006801:Humans; D007256:Information Systems / Q000592:standards; D007753:Laboratories / Q000592:standards*; D017056:Medical Laboratory Personnel / Q000592:standards; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D010820:Physicians / Q000592:standards; D011786:Quality Control; D012426:Russia