title: A local health department's journey to the summit: a case study of a decade of quality improvement.
abstract: As the interest in quality improvement (QI) efforts in public health agencies gathers momentum, organizations looking to initiate or strengthen QI processes may benefit from learning about existing programs. This article serves as a case study for other agencies to consider as they embark upon their QI journey. Specifically, this article reviews more than a decade of QI efforts in a mid-sized local health department and highlights areas of success (including an annual QI summit), barriers to implementation of QI, and areas needing improvement.
authors.affiliation: Onondaga County Health Department, Syracuse, New York 13202, USA. cmorrow@ongov.net
authors.forename: Cynthia B
authors.initials: CB
authors.lastname: Morrow
authors.forename: Quoc V
authors.initials: QV
authors.lastname: Nguyen
authors.forename: Rebecca G
authors.initials: RG
authors.lastname: Shultz
authors.forename: Jill M
authors.initials: JM
authors.lastname: Murphy
authors.forename: Michelle A
authors.initials: MA
authors.lastname: Mignano
mesh_terms: D003153:Community Health Services; D009518:New York; D019982:Organizational Case Studies; D011635:Public Health Administration; D058996:Quality Improvement