title: Customer relationship management in health care.
authors.affiliation: Dearborn Advisors, LLC, Elmhurst, IL, USA.
authors.forename: Robert
authors.initials: R
authors.lastname: Schwartz
mesh_terms: D003258:Consumer Behavior; D018578:Hospital-Physician Relations; D011786:Quality Control; D012017:Referral and Consultation; D014481:United States