title: "It may confuse bean counters but it's time to invest in caring".
authors.forename: Mark
authors.initials: M
authors.lastname: Radcliffe
mesh_terms: D004645:Empathy; D006779:Hospitals, Public / Q000592:standards*; D006801:Humans; D009723:Nurse-Patient Relations; D009740:Nursing Staff / Q000523:psychology* / Q000592:standards*; D013222:State Medicine / Q000592:standards