title: Every interaction with a patient increases the chance of a complaint.
authors.forename: Colin
authors.initials: C
authors.lastname: Durnin
mesh_terms: D001291:Attitude of Health Personnel; D002983:Clinical Competence / Q000592:standards*; D005260:Female; D006801:Humans; D008297:Male; D011320:Primary Health Care / Q000592:standards*; D011785:Quality Assurance, Health Care