title: Patient experience. Delivering care hand in hand with excellence.
authors.affiliation: Centre for Better Managed Health and Social Care, Cass Business School, City Unversity.
authors.forename: Robert
authors.initials: R
authors.lastname: Warwick
mesh_terms: D006801:Humans; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D012944:Social Support; D013222:State Medicine; D006113:United Kingdom