User satisfaction with orthotic and prosthetic devices and services of a single clinic.
OBJECTIVE
To evaluate the user satisfaction with orthotic and prosthetic (O & P) devices and services of a single clinic.


METHODS
In this survey, 293 volunteer users of a private O & P facility (172 women, 121 men) in Iran were participated. User satisfaction was evaluated with the O & P Users' Survey.


RESULTS
For device satisfaction, the highest satisfaction was for well fitting of device (2.6 ± 0.8) and the lowest satisfaction was for the appearance of the device (1.6 ± 1.4). For service satisfaction, the highest satisfaction was for being shown an appropriate level of courtesy and respect by staff (3.3 ± 0.7), and the lowest satisfaction was for coordination between O & P staff and the users' therapists and doctors (1.2 ± 1.3).


CONCLUSIONS
Most of patients agreed that their devices were fitted well and the higher concerns were related to the appearance, durability, wear and tear of the cloths, and price of their devices. Users agreed that they were treated with a high level of courtesy and respect by O & P staff, but that the staff did not coordinate services adequately with their therapists and doctors. User participation in the decision-making process was also rated as poor. Our findings may represent valuable information which can be applied to improve O & P facilities in developing countries.
Orthotics and Prosthetics, University of Social Welfare and Rehabilitation, Tehran, Iran.
Kamiar
K
Ghoseiri
Hooman
H
Bahramian
D000293:Adolescent; D000328:Adult; D000368:Aged; D000554:Ambulatory Care Facilities; D001291:Attitude of Health Personnel; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D007492:Iran; D008297:Male; D008875:Middle Aged; D009989:Orthotic Devices; D017063:Outcome Assessment, Health Care / Q000379:methods*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D019736:Prostheses and Implants; D017755:Prosthesis Fitting; D011788:Quality of Life; D012047:Rehabilitation Centers; D011795:Surveys and Questionnaires; D055815:Young Adult