Comment on Rangachari and colleagues, “Using the “customer service framework” to successfully implement patient- and family-centered care".
Jacinta
J
Baker
D005190:Family; D006739:Hospital Administration; D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D011787:Quality of Health Care / Q000458:organization & administration*