title: Ensuring safe health care and dealing appropriately with patient complaints.
abstract: John Tingle discusses two important publications. One is on patient safety from the National Patient Safety Agency  and the other is on NHS complaints from the Health Service Ombudsman.
authors.affiliation: Nottingham Law School, Nottingham Trent University.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D003695:Delivery of Health Care / Q000592:standards*; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control; D017060:Patient Satisfaction; D013222:State Medicine