title: Mystery shoppers check out quality of patient experience.
authors.forename: Jennnifer
authors.initials: J
authors.lastname: Sprinks
mesh_terms: D003255:Consumer Organizations; D006801:Humans; D009732:Nursing Care / Q000592:standards*; D010344:Patient Advocacy; D011785:Quality Assurance, Health Care / Q000379:methods*; D006113:United Kingdom