title: A new customer service partnership for hospitals and physicians.
abstract: To promote better customer service, clinical and finance leaders should work as partners to: Make customer service as important a goal as clinical quality. Educate staff on better communication with patients and families. Perform a root-cause analysis to identify problem trends.
authors.affiliation: Catholic Health Initiatives, Denver, USA. kathleensanford@catholichealth.net
authors.forename: Kathleen D
authors.initials: KD
authors.lastname: Sanford
mesh_terms: D003299:Cooperative Behavior; D006740:Hospital Administrators; D006801:Humans; D017060:Patient Satisfaction; D010820:Physicians; D014481:United States