title: Doubling down on the patient experience.
abstract: Medicare reimbursements will be based partly on HCAHPS scores beginning in 2013. Many hospitals are focusing on changing their organizational cultures to create what one executive calls "a standardized, excellent patient experience."
authors.forename: Haydn
authors.initials: H
authors.lastname: Bush
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D003625:Data Collection; D006739:Hospital Administration / Q000379:methods*; D006801:Humans; D007318:Inservice Training; D007857:Leadership; D007858:Learning; D006278:Medicare / Q000458:organization & administration*; D015279:Organizational Culture; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000458:organization & administration; D014481:United States