title: Denture wearer's perception of ambient care. Part 2. Analyses of data.
abstract: OBJECTIVE
  The aim was to investigate to what extent denture wearers were satisfied with the ambient care (care) received.
  
  
  METHODS
  A study sample of 117 completely edentulous and 56 partially edentulous patients, who had received their dentures in the period 1997-2005 at Bergen School of Dentistry, completed a questionnaire containing eight specific items regarding different aspects of care, each with two positive (a and b) and two negative (c and d) categories, and four global items. The care items, including confidence in the dental team, information, waiting time and cost, constitute the Ambient Care Scale; the global items were concerned with overall care, satisfaction with dentures, self-reported oral and general health.
  
  
  RESULTS
  Between 91-100% of Ambient Care Scale responses were in the two positive categories. The completely edentulous group was significantly more satisfied than the partially edentulous group regarding several Ambient Care Scale items and oral health. Also, ratios between categories b and a showed systematic higher degrees of satisfaction for the completely edentulous group than the partially edentulous group. Fifty-six per cent in the completely edentulous group and 36% in the partially edentulous group were very satisfied, i.e. with ≥ 6 of 8 possible responses in category a. Analysis of the very satisfied showed that the highest degrees of satisfaction for both groups were found regarding students and staff, the lowest regarding cost and waiting times.
  
  
  CONCLUSIONS
  Patient satisfaction with care was very high. Completely edentulous patients were systematically more satisfied than partially edentulous ones.
authors.affiliation: Department of Clinical Dentistry, Faculty of Medicine and Dentistry, University of Bergen, Norway. einar.berg@odont.uib.no
authors.forename: Einar
authors.initials: E
authors.lastname: Berg
authors.forename: Harald
authors.initials: H
authors.lastname: Gjengedal
authors.forename: Morten Eirik
authors.initials: ME
authors.lastname: Berge
authors.forename: Olav Egil
authors.initials: OE
authors.lastname: Bøe
authors.forename: Tordis Agnete
authors.initials: TA
authors.lastname: Trovik
mesh_terms: D000328:Adult; D000368:Aged; D016009:Chi-Square Distribution; D003365:Costs and Cost Analysis; D003729:Dental Care / Q000523:psychology*; D003740:Dental Clinics; D003812:Dentist-Patient Relations; D003824:Denture, Complete / Q000523:psychology*; D003829:Denture, Partial / Q000523:psychology*; D005260:Female; D006801:Humans; D007575:Jaw, Edentulous / Q000523:psychology; D007576:Jaw, Edentulous, Partially / Q000523:psychology; D008297:Male; D008875:Middle Aged; D009909:Oral Health; D017060:Patient Satisfaction; D012575:Schools, Dental; D018709:Statistics, Nonparametric; D011795:Surveys and Questionnaires; D014850:Waiting Lists