title: The patient satisfaction with nursing care quality: the psychometric study of the Serbian version of PSNCQ questionnaire.
abstract: BACKGROUND
  Patient satisfaction with nursing is the most important predictor of patients' overall satisfaction with their hospital care. According to the Law of Health Care of Republic of Serbia monitoring of patients' satisfaction with hospital service is mandatory; however, the questionnaire applied to that purpose includes only several questions directly addressing the nursing care issue.
  
  
  OBJECTIVE
  The aim of the present study was to evaluate psychometric properties of the Serbian version Patient Satisfaction Nursing Care Quality Questionnaire (PSNCQQ) and explore patients' satisfaction of nursing care they received and assess the relationship between patient satisfaction and patient characteristics.
  
  
  METHODS
  This cross-sectional study included a sample population of 240 patients who were discharged from surgical clinics of the Clinical Center of Vojvodina in Novi Sad. The PSNCQQ was translated into Serbian according to standard procedures for forward and backward translation. Factor analysis was used to determine the construct validity, and predictive validity of the questionnaire was previously assessed. Cronbach's α coefficient and item analysis was conducted to evaluate reliability of the scale.
  
  
  RESULTS
  The Serbian version Patient Satisfaction Nursing Care Quality Questionnaire (PSNCQQ) showed a one-factor structure, Cronbach's α reliability coefficient was excellent 0.94 and was similar across hospital categories. The correlation coefficient between 19 items and the total scale was high, and ranged from 0.56 to 0.76. Patients' age, educational level and previous hospitalization period were important factors that affected their satisfaction with nursing care.
  
  
  CONCLUSIONS
  The study provides a new tool for measuring patient satisfaction with nursing care in Serbia that may present a useful instrument for nursing care managers in improving the nursing care process.
authors.affiliation: Faculty of Medicine Novi Sad, Department of Nursing, University of Novi Sad, Serbia. milutind@uns.ac.rs
authors.forename: Dragana
authors.initials: D
authors.lastname: Milutinović
authors.forename: Dragana
authors.initials: D
authors.lastname: Simin
authors.forename: Nina
authors.initials: N
authors.lastname: Brkić
authors.forename: Silvija
authors.initials: S
authors.lastname: Brkić
mesh_terms: D006801:Humans; D009729:Nursing / Q000592:standards*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D015203:Reproducibility of Results; D055771:Serbia; D011795:Surveys and Questionnaires