title: Employee and customer satisfaction in healthcare.
abstract: There were multiple factors identified in a literature review that have a relationship to customer satisfaction, customer loyalty, employee satisfaction, and links between employee and customer satisfaction. Some of the factors identified were communication, wait times, perceived value, trust, dissatisfaction with management, changes in the workplace, vision,and fun at work. Managers must identify these topics to ensure customer satisfaction, customer loyalty,and employee satisfaction which will ultimately have a positive impact on their organizations.
authors.affiliation: Lake Imaging Center, Baton Rouge, LA, USA. tjackson@lakeic.com
authors.forename: Todd
authors.initials: T
authors.lastname: Jackson
authors.forename: Ben D
authors.initials: BD
authors.lastname: Wood
mesh_terms: D003142:Communication; D003258:Consumer Behavior; D006268:Health Facilities; D006801:Humans; D007588:Job Satisfaction; D009936:Organizational Innovation; D010558:Personnel Loyalty; D035502:Trust; D014850:Waiting Lists; D016526:Workload