title: The double edged sword of performance measurement.
authors.forename: Kenneth W
authors.initials: KW
authors.lastname: Kizer
authors.forename: Susan R
authors.initials: SR
authors.lastname: Kirsh
mesh_terms: D019985:Benchmarking / Q000592:standards*; D017598:Efficiency, Organizational; D006801:Humans; D011320:Primary Health Care / Q000592:standards*; D011369:Professional-Patient Relations; D035501:Uncertainty