Performance indicators of work activity.
The measurement of performance is a current topic in the management of people in companies, used as a parameter of effectiveness of processes and operations of production. The methods and models of the indicators of current use in the production have concentrated in the assessment of people's performance as determinative resource of the organizational success in the search for the competitiveness. Associated with the classic indicators of performance assessment of the production proceeding, other indicators are used in the assessment of risks and hazards, however with methods focused in the tasks, without connection with the real work activity. The present article explores literature on the models of performance measurement in use in companies and a field research to understand how companies interpret and use indicators that relate health and work, to direct future studies on the subject. Regarding the literature review, one can see that health indicators can be basically divided into two major groups: the legal and managerial indicators. When conducting case studies, it can be realized that companies do not have precisely the concept of health indicator, or were unable to define which of the indicators could be considered indicators of health, considering that absenteeism was the indicator mentioned by the four companies.
Industrial Engineering Department, Universidade Federal de São Carlos, Rodovia Washington Luiz km 235, São Carlos, SP, Brazil. manoela@dep.ufscar.br
Manoela de Assis
Mde A
Lahoz
João Alberto
JA
Camarotto
D000041:Absenteeism; D000062:Accidents, Occupational; D001938:Brazil; D004526:Efficiency; D017598:Efficiency, Organizational; D004650:Employee Performance Appraisal / Q000458:organization & administration / Q000592:standards*; D006804:Ergonomics; D006801:Humans; D007221:Industry; D016272:Occupational Health; D036301:Qualitative Research