Evaluation of a transplantation specialty pharmacy program.
OBJECTIVE
The value of a transplantation specialty pharmacy (TSP) program, including its impact on patient and health care provider satisfaction, selected clinical outcomes, and the institution's financial margin, was evaluated.


METHODS
Patient and health care provider surveys were distributed to evaluate satisfaction with the TSP program. Medication adherence (using continuous measures of medication adherence), hospital readmissions within 90 days of transplantation, and length of hospitalization were examined. Patients enrolled in the TSP program who received kidney transplants between July 1, 2009, and June 30, 2010, were included. Patients who received kidney transplants at the institution between July 1, 2007, and June 30, 2008, served as the control group.


RESULTS
Of the 838 patient surveys distributed, 290 (34.6%) were returned. Most patients (84%) reported being satisfied with the program, and 98% would recommend it to others. Ninety-six percent of providers believed the pharmacy improved continuity of care, and 91% reported spending less time on pharmacy-related problems after the program's initiation. Medication adherence appeared to be higher in patients enrolled in the TSP program compared with historical controls. Hospital readmissions and length of stay did not significantly differ between groups. The TSP program generated $7.5 million in revenue during its first fiscal year. Roughly $5.5 million was spent on incremental operating expenses, resulting in over $2 million in margin.


CONCLUSIONS
A TSP program provided a high level of satisfaction to patients and health care providers, may have influenced some clinical outcomes, and served as a source of positive margin for its institution.
Department of Pharmacy Services, Universityof Michigan Hospitals and Health Centers (UMHHC), Ann Arbor, MI 48109, USA. jhlubock@med.umich.edu
Jennifer M
JM
Hlubocky
Linda J
LJ
Stuckey
Alice D
AD
Schuman
James G
JG
Stevenson
D000328:Adult; D001291:Attitude of Health Personnel; D003266:Continuity of Patient Care / Q000458:organization & administration / Q000592:standards; D003625:Data Collection; D005260:Female; D006801:Humans; D016030:Kidney Transplantation / Q000379:methods*; D007902:Length of Stay / Q000706:statistics & numerical data; D008297:Male; D055118:Medication Adherence; D008875:Middle Aged; D016377:Organ Transplantation / Q000379:methods; D017063:Outcome Assessment, Health Care; D005791:Patient Care / Q000379:methods; D010359:Patient Readmission / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D010607:Pharmacy Service, Hospital / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D015397:Program Evaluation; D013038:Specialization