User-driven innovation of an outpatient department.
This paper presents experiences from a user-driven innovation process of an outpatient department in a hospital. The mixing of methods from user-driven innovation and participatory design contributed to develop an innovative concept of the spatial and organizational design of an outpatient department in a hospital. Design games and tabletop simulation seem to be powerful tools in facilitating such a participatory process.
Department of Management Engineering, Technical University of Denmark, Lyngby, Denmark. obro@man.dtu.dk
Ole
O
Broberg
Kasper
K
Edwards
D003299:Cooperative Behavior; D017598:Efficiency, Organizational; D006801:Humans; D007374:Interior Design and Furnishings / Q000379:methods*; D009426:Netherlands; D009936:Organizational Innovation; D010044:Outpatient Clinics, Hospital