Questionnaire survey of customer satisfaction for product categories towards certification of ergonomic quality in design.
Customer satisfaction was surveyed for 6 product categories (consumer electronics, daily commodities, home equipment, information systems, cars, and health appliances) by questionnaires based on the Analytic Hierarchy Process. Analyzing weight of evaluation factors, the 6 product categories were reorganized into 4 categories, those were related to 4 aspects in daily living that formed by two axes: home living - mobility life and healthy life - active communication. It was found that consumers were attracted by the actual user test by public institutes for all product categories. The certification based on the design process standard established by authorities, such as EQUID was the second best attractor for consumers.
Digital Human Research Center, 2-3-26 Aomi, Koto-ku, Tokyo, Japan. m-mochimaru@aist.go.jp
Masaaki
M
Mochimaru
Miwako
M
Takahashi
Nobuko
N
Hatakenaka
Hitoshi
H
Horiuchi
D001336:Automobiles; D003258:Consumer Behavior; D055615:Electrical Equipment and Supplies; D004867:Equipment Design / Q000592:standards; D006804:Ergonomics / Q000592:standards*; D004954:Esthetics; D006794:Household Articles; D006795:Household Products; D006801:Humans; D007256:Information Systems; D012449:Safety; D011795:Surveys and Questionnaires