[Quality management by nurses in Hospitals' Emergency Services: integrative literature review].
This study aimed to analyze publications related to the activities of nurses managing the quality in the Emergency Services of Hospitals. An integrative literature review identified 4780 articles of which 8 were selected considering the criteria: full articles, published from 2000 to 2010; available in Portuguese; indexed in the databases of the Virtual Health Library. All the material was analyzed through Content Analysis. Two themes emerged Working in the structuring of the nursing staff to the quality of care and Nursing actions managing the quality of care. The conclusion is that the promotion of the quality of care provided in Hospitals' Emergency Services is linked to the actions promoting the humanization of both care and caregivers, and that the role of the nurse in the User Reception with Risk Rating is a key strategy for managing quality in services.
Universidade Estadual do Norte do Paraná (UENP), Bandeirantes, Paraná, Brasil. bellucci@uenp.edu.br
José Aparecido
JA
Bellucci
Laura Misue
LM
Matsuda
D016529:Emergency Nursing; D004636:Emergency Service, Hospital; D017749:Total Quality Management