Transmission of vocational skills between experienced and new hospital workers.
OBJECTIVE
This article presents the results of a study currently underway looking at the transmission of vocational skills between health care workers in a French hospital. The aim was to show that health care workers, in addition to their work with patients, also have to incorporate the transmission of vocational skills into their daily activities.


METHODS
Thirteen transmission situations were observed and analyzed by means of an activity-focused ergonomic work analysis, with the aim of reporting on this "invisible work".


METHODS
The population studied was composed of nurses and the nursing assistants from three different units in one hospital.


RESULTS
The results show that the work required to integrate and supervise new staff members is left to the discretion of health care workers. This means they are constantly required to arbitrate on both an individual and collective basis between providing health care for patients and supporting new members of staff. The content of the transmission goes beyond the prescribed tasks and technical knowledge, as staff members also pass on their professional strategies (individual and collective), rules of practice and ethical considerations. Supervising students also offers experienced workers the opportunity to share their professional practices.


CONCLUSIONS
This study highlights the issues arising from this transmission activity for the experienced workers, new workers, patients and the hospital.
CREAPT/CEE, Le Descartes I, Noisy-le-Grand Cedex, France. jeanne.thebault@cee-recherche.fr
Jeanne
J
Thébault
Corinne
C
Gaudart
Esther
E
Cloutier
Serge
S
Volkoff
D001291:Attitude of Health Personnel; D002983:Clinical Competence; D005602:France; D006801:Humans; D007318:Inservice Training; D009741:Nursing Staff, Hospital / Q000193:education*