Handover process: how to improve quality and safety through an ergonomic solution.
Patient safety practices for enhancing the quality and safety of handover are context sensitive interventions. In this article we explore the use of cultural probes as a qualitative technique with a twofold objective: eliciting implicit activity pattern and tools that may constitute resources for the design of effective handover solutions and prompting health care practitioners' participation and involvement.
Patient Safety and Clinical Risk Management Tuscany Region, Taddeo Alderotti 26N, 50129 Florence, Italy.
Giulio
G
Toccafondi
Sara
S
Albolino
Tommaso
T
Bellandi
Francesco
F
Venneri
D003142:Communication; D006804:Ergonomics; D006801:Humans; D062209:Patient Handoff / Q000458:organization & administration*; D061214:Patient Safety; D058996:Quality Improvement; D013647:Task Performance and Analysis