A method for work modeling at complex systems: towards applying information systems in family health care units.
Work in organizations requires a minimum level of consensus on the understanding of the practices performed. To adopt technological devices to support the activities in environments where work is complex, characterized by the interdependence among a large number of variables, understanding about how work is done not only takes an even greater importance, but also becomes a more difficult task. Therefore, this study aims to present a method for modeling of work in complex systems, which allows improving the knowledge about the way activities are performed where these activities do not simply happen by performing procedures. Uniting techniques of Cognitive Task Analysis with the concept of Work Process, this work seeks to provide a method capable of providing a detailed and accurate vision of how people perform their tasks, in order to apply information systems for supporting work in organizations.
Escola Nacional de Saúde Pública/Fundação Oswaldo Cruz, Rio de Janeiro, Brazil.
Alessandro
A
Jatobá
Paulo Victor R
PV
de Carvalho
Amauri Marques
AM
da Cunha
D003071:Cognition; D003657:Decision Making; D003695:Delivery of Health Care; D005192:Family Health; D006801:Humans; D007256:Information Systems; D008962:Models, Theoretical; D020380:Needs Assessment; D013647:Task Performance and Analysis; D014937:Work