Performance-based management and quality of work: an empirical assessment.
In France, in the private sector as in the public sector, performance-based management tends to become a norm. Performance-based management is supposed to improve service quality, productivity and efficiency, transparency of allotted means and achieved results, and to better focus the activity of employees and of the whole organization. This text reports a study conducted for the French Ministry of Budget by a team of researchers in ergonomics, sociology and management science, in order to assess the impact of performance-based management on employees, on teams and on work organization. About 100 interviews were conducted with employees of all categories and 6 working groups were set up in order to discuss and validate or amend our first analyses. Results concern several aspects: workload and work intensification, indicators and performance management and the transformation of jobs induced by performance management.
Research Center on Work and Development, Conservatoire national des arts et métiers, Paris, France.
Pierre
P
Falzon
Adelaide
A
Nascimento
Corinne
C
Gaudart
Cécile
C
Piney
Marie-Anne
MA
Dujarier
Jean-François
JF
Germe
D004526:Efficiency; D004650:Employee Performance Appraisal; D006804:Ergonomics; D005602:France; D006040:Goals; D006077:Government Agencies / Q000458:organization & administration*; D006801:Humans; D007588:Job Satisfaction; D058996:Quality Improvement; D013647:Task Performance and Analysis; D016526:Workload