title: Maximizing caring relationships between nursing assistants and patients: care partners.
abstract: Certified nursing assistants (CNAs) are an integral part of the care team in most hospitals. The chief nursing officer at a community hospital in Florida developed a program of communication, education, and accountability to highlight the role of the CNA as a team member. This easy-to-implement initiative resulted in increased understanding about the CNA role in delivering high-quality patient care and increases in patient satisfaction with responsiveness of staff to call lights.
authors.affiliation: Good Samaritan Medical Center, West Palm Beach, FL 33401, USA. angela.prestia@tenethealth.com
authors.forename: Angela
authors.initials: A
authors.lastname: Prestia
authors.forename: Susan
authors.initials: S
authors.lastname: Dyess
mesh_terms: D014487:Centers for Medicare and Medicaid Services, U.S.; D005431:Florida; D006764:Hospitals, Community; D009723:Nurse-Patient Relations; D009728:Nursing Assistants; D014481:United States; D000078329:Workforce