title: [Measuring patient satisfaction and identifying opportunities for improvement in the preparation of bariatric surgery patients].
abstract: OBJECTIVE
  To evaluate the satisfaction of patients candidates for bariatric surgery with the performance of a group training program prior to surgery, identifying opportunities for improvement in the program and evaluating participants satisfaction following their implementation.
  
  
  METHODS
  An "ad hoc" designed survey was used, addressed to assess opinions on different aspects of the program, overall satisfaction and identification of areas for improvement. The survey was administered to two groups of patients: the first after one year of implementation of the program to identify suggestions for improvement, and the second after one year of the implementation of the improvement. A total of 112 patients were assessed, 66 in the first pass of the questionnaire and 46 in the second. Both groups were homogeneous in demographic variables
  
  
  RESULTS
  The main improvement detected was expert patients in the preparation of the program. After implantation, slight changes in the ratings of the questions were produced, that were not significant. Overall satisfaction rose from 9.5 to 9.74 out of 10. The other proposals for improvement were to improve audiovisuals and to fit the room furniture to the characteristics of the patients.
  
  
  CONCLUSIONS
  The very high satisfaction levels obtained are usual in studies on hospital satisfaction, our results still being above the studies consulted, as well as in levels of excellence. This prevents statistically significant differences being found. There were no significant differences in the results before and after implementation of improvement. Continuous assessment allows new possibilities for improvement.
authors.affiliation: Unidad Multidisciplinar de Atención Integral al Paciente Obeso, Hospital General Universitario de Alicante, Alicante, España. cjvander@umh.es
authors.forename: C J
authors.initials: CJ
authors.lastname: van-der Hofstadt
authors.forename: E
authors.initials: E
authors.lastname: Moncho
authors.forename: J L
authors.initials: JL
authors.lastname: López
authors.forename: C
authors.initials: C
authors.lastname: Abellán
authors.forename: E
authors.initials: E
authors.lastname: Pérez
authors.forename: S
authors.initials: S
authors.lastname: Tirado
authors.forename: J
authors.initials: J
authors.lastname: Rodríguez-Marín
mesh_terms: D050110:Bariatric Surgery / Q000451:nursing / Q000523:psychology*; D003376:Counseling; D004038:Diet, Reducing; D005260:Female; D019538:Health Care Surveys; D006769:Hospitals, General; D006785:Hospitals, University; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D009043:Motor Activity; D009767:Obesity, Morbid / Q000178:diet therapy / Q000523:psychology / Q000601:surgery; D010353:Patient Education as Topic / Q000458:organization & administration*; D017060:Patient Satisfaction; D011183:Postoperative Complications / Q000517:prevention & control; D011300:Preoperative Care / Q000379:methods*; D015397:Program Evaluation; D058996:Quality Improvement; D012064:Relaxation Therapy / Q000193:education; D012657:Self-Help Groups; D013315:Stress, Psychological / Q000209:etiology / Q000628:therapy; D011795:Surveys and Questionnaires