title: What are Patients' Concerns about Medical Errors in an Emergency Department?
abstract: OBJECTIVE
  Concerns about medical errors have recently increased. An understanding of how patients conceptualise medical error would help health care providers to allay safety concerns and increase patient satisfaction. The aim of this study was to evaluate patients' worries about medical errors and their relationship with patient characteristics and satisfaction.
  
  
  METHODS
  This descriptive cross-sectional study was done in the Emergency Department (ED) of a university hospital over a one week period in October 2008. A questionnaire was used to assess patients' worries about medical errors and their satisfaction levels both at an initial interview and by telephone 7 days after discharge. Data were gathered and analysed by χ2, t-tests and logistic regression.
  
  
  RESULTS
  Of 638 patients interviewed, 61.6% declared their satisfaction rate as good to excellent; (93 [14.6%] as poor; 152 [23.8%] as fair; 296 [46.4%] as good; 97 [15.2%] as excellent). A total of 48.3% of patients (44.5-52%, with confidence interval 95%) were concerned about the occurrence of at least one medical error. There was a clear relationship between the general satisfaction rate and having at least one concern about a medical error (Chi-square, P <0.001).
  
  
  CONCLUSIONS
  This study showed that many patients were concerned about medical errors during their emergency care. Due to the stressful situation in EDs, patients' safety and satisfaction could be improved by a better understanding of patient concerns, education of ED staff and an improvement in the patient-doctor relationship.
authors.affiliation: Department of Internal Medicine, Tehran University of Medical Sciences, Iran, and Department of Internal Medicine, Hazrat e Rasool Akram Hospital, Tehran, Iran;
authors.forename: Nahid
authors.initials: N
authors.lastname: Kianmehr
authors.forename: Mani
authors.initials: M
authors.lastname: Mofidi
authors.forename: Hossein
authors.initials: H
authors.lastname: Saidi
authors.forename: Marzieh
authors.initials: M
authors.lastname: Hajibeigi
authors.forename: Mahdi
authors.initials: M
authors.lastname: Rezai