title: Evolution or revolution: EMS industry faces difficult changes.
authors.affiliation: Fitch & Associates, LLC, USA. mragone@fitchassoc.com
authors.forename: Michael
authors.initials: M
authors.lastname: Ragone
mesh_terms: D000552:Ambulances; D004632:Emergency Medical Services / Q000639:trends*; D004635:Emergency Medicine / Q000193:education; D006801:Humans; D009936:Organizational Innovation; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D014481:United States