title: Building a culture of learning through organizational development: the experiences of the Marin County Health and Human Services Department.
abstract: After determining a need for organizational change informed by changes in workforce demographics, community demographics, the socio-political and economic environment, and constraints on resources, one agency sought to transform its organizational culture into that of a learning organization. An external organizational development consultant was hired to work with agency leadership to identify ways that would help move the agency's culture towards one that was conducive to learning. Specifically, the agency director sought to create a culture where communication is encouraged both vertically and horizontally, frontline level workers are engaged and their voices heard, cross-departmental problem solving is practiced, innovative ideas are supported, and evidence-informed practice regularly implemented. This case study describes the experiences of this agency and the process taken toward engaging an external consultant and moving towards the development of a culture of learning.
authors.affiliation: School of Social Welfare, University of California, Berkeley, California 94720, USA. alindberg@berkeley.edu
authors.forename: Arley
authors.initials: A
authors.lastname: Lindberg
authors.forename: Larry
authors.initials: L
authors.lastname: Meredith
mesh_terms: D002140:California; D003142:Communication; D006077:Government Agencies / Q000458:organization & administration*; D006801:Humans; D007857:Leadership; D007858:Learning; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D009937:Organizational Objectives; D015397:Program Evaluation; D012946:Social Welfare; D012947:Social Work / Q000458:organization & administration*