title: Learning from staff to share knowledge and inform decision-making: the Contra Costa County experience.
abstract: In an effort to increase staff engagement and opportunities for greater two-way communication between managers and staff, a strategic plan was developed involving administration of an agency-wide staff satisfaction survey. A comprehensive survey was administered to nearly 1700 employees throughout the agency, which encompasses several diverse bureaus ranging from child and family services, aging and adult services, and a workforce investment board. The online survey included 36 questions aimed at gathering staff perspectives on job satisfaction, work expectations, supervision, and information sharing within the agency. 825 employees responded to the survey, and findings were analyzed and shared agency-wide. Results of the survey have been used to inform ongoing agency change and to facilitate continued engagement of staff in organizational goals and initiatives.
authors.affiliation: School of Social Welfare, University of California, Berkeley, California 94720, USA. kwinship@berkeley.edu
authors.forename: Kathy
authors.initials: K
authors.lastname: Winship
mesh_terms: D002140:California; D003142:Communication; D003659:Decision Making, Organizational; D006077:Government Agencies / Q000458:organization & administration*; D006801:Humans; D007256:Information Systems / Q000458:organization & administration*; D007588:Job Satisfaction; D058436:Knowledge Management; D009937:Organizational Objectives; D012946:Social Welfare; D012947:Social Work / Q000458:organization & administration*