title: 'Nurses have a duty to be kind, friendly and polite'.
abstract: In a new four-part series, we examine the four strands of fundamental care that are being highlighted by the Care campaign and show how some hospitals are taking steps to ensure improvements. This week we look at communication. Good communication is central to quality care, yet nurses concede that it is not always effective with patients.
authors.forename: Adele
authors.initials: A
authors.lastname: Waters
authors.forename: Alison
authors.initials: A
authors.lastname: Whyte
mesh_terms: D003142:Communication; D006801:Humans; D007400:Interprofessional Relations; D009723:Nurse-Patient Relations; D009726:Nurses / Q000523:psychology*; D006113:United Kingdom