title: "Tag you're it!"--providing flawless customer service in the healthcare security environment.
abstract: An adaptation of a childhood game as a means of providing flawless service to customers will allow security departments to increase their scope and quality of service, the author points out. Teaching our officers the concept of playing "tag, " embracing being "it" and finishing the game will provide a significant return on investment by expanding the value of our departments, he says.
authors.affiliation: St. Jude Children's Research Hospital, Memphis, TN, USA.
authors.forename: Michael V
authors.initials: MV
authors.lastname: Hogan
mesh_terms: D006272:Health Facility Environment; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012637:Security Measures