title: The impact of nurse rounding on patient satisfaction in a medical-surgical hospital unit.
abstract: This study, led by the chief nursing officer and the patient advocate of a community hospital, set out to determine the impact of nurse rounding on inpatients in a medical-surgical unit. The introduction of the 4 P Program, a nurse rounding program designed to anticipate and meet basic patient needs at least every 2 hours, had an almost immediate impact as measured by overall patient satisfaction.
authors.affiliation: Volunteer Services and Patient Advocacy, West Valley Medical Center, Caldwell, ID, USA.
authors.forename: Donna
authors.initials: D
authors.lastname: Blakley
authors.forename: Michael
authors.initials: M
authors.lastname: Kroth
authors.forename: James
authors.initials: J
authors.lastname: Gregson
mesh_terms: D003266:Continuity of Patient Care; D006801:Humans; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D015397:Program Evaluation; D014481:United States