title: The use of key indicators as a foundation for knowledge management: the experiences of Monterey County's Social and Employment Services Department.
abstract: While effective knowledge management practices are commonly sought by organizations, facilitating the use and ongoing engagement in these practices can be challenging. To this end, one agency developed a strategy for institutionalizing their knowledge management functions by appointing a team responsible for monitoring and implementing knowledge management functions, and creating a report for use as a tool by departments agency-wide. Aimed at increasing transparency both within the agency and with the surrounding community, the report provides an overview of individual departments' programs, goals, recent caseload trends, and latest achievements. The report is made available online and accessible by the general public. This case study describes the development of this team and report, as well as lessons learned and future knowledge management goals for the agency.
authors.affiliation: School of Social Welfare, University of California, Berkeley, California 94720, USA. alindberg@berkeley.edu
authors.forename: Arley
authors.initials: A
authors.lastname: Lindberg
mesh_terms: D002140:California; D003142:Communication; D006077:Government Agencies / Q000458:organization & administration*; D006801:Humans; D007256:Information Systems / Q000458:organization & administration*; D058436:Knowledge Management; D009111:Local Government; D009937:Organizational Objectives; D015397:Program Evaluation; D012946:Social Welfare; D012947:Social Work / Q000458:organization & administration*