title: ED navigators steer patients to appropriate providers.
abstract: At Presbyterian Healthcare Services in Albuquerque, NM, emergency department navigators refer patients with minor ailments to primary care providers or urgent care centers. All patients are triaged by nurse in ED. - Appropriate patients are sent to the hospital's Lean Track area where they are evaluated by a physician or mid-level provider. - Patients who can safely be treated in 12-24 hours are referred to the navigator, who obtains an appointment for them with a primary care provider or urgent care center.
mesh_terms: D019090:Case Management; D004636:Emergency Service, Hospital; D006801:Humans; D009516:New Mexico; D019982:Organizational Case Studies; D010360:Patient Transfer / Q000592:standards*; D024382:Professional Role