title: Patient satisfaction: how to get it and how to keep it.
authors.affiliation: Memphis VA Medical Center, TN, USA.
authors.forename: Sharon
authors.initials: S
authors.lastname: Squires
mesh_terms: D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D015403:Nursing Evaluation Research; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D018802:Patient-Centered Care / Q000458:organization & administration*; D019555:Physician-Nurse Relations; D010817:Physician-Patient Relations