title: Improving the experience of care for people using NHS services: summary of NICE guidance.
authors.affiliation: National Clinical Guideline Centre, Royal College of Physicians, London NW1 4LE, UK. norma.oflynn@rcplondon.ac.uk
authors.forename: Norma
authors.initials: N
authors.lastname: O'Flynn
authors.forename: Sophie
authors.initials: S
authors.lastname: Staniszewska
mesh_terms: D006801:Humans; D010353:Patient Education as Topic; D010358:Patient Participation; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D058996:Quality Improvement; D013222:State Medicine; D006113:United Kingdom