title: The medical apology: who and how?
authors.affiliation: Quality Matters Consulting, USA.
authors.forename: Shari J
authors.initials: SJ
authors.lastname: Welch
mesh_terms: D006167:Guilt; D006801:Humans; D019300:Medical Errors; D010817:Physician-Patient Relations; D012308:Risk Management; D014342:Truth Disclosure