title: [The development of an instrument to assess nursing care responsiveness at a university hospital].
abstract: Responsiveness is a quality indicator presented by the World Health Organization in the field of health evaluation. Therefore, the objective of this study was to develop an instrument to evaluate the clients' opinions regarding the responsiveness of the nursing service of a public university hospital. The research was developed in the following stages: developing the instrument based on a literature review, apparent validation, applicability test and pilot test. The instrument allows the identification of the clients' expectations and perceptions, subdivided into aspects related to the Structure Process and Outcomes, measured using a 7-point Likert scale. Based on the results of the pilot test it was possible to establish a numerical indication of the Relative Satisfaction Rate and its interval. The study promoted the development of an acceptability percentage scale for the interval, which indicates the extent to which the nursing service meets the clients' expectations.
authors.affiliation: Hospital Universitário, Universidade Estadual de Londrina, PR, Brasil. venessa_deffaccio@hotmail.com
authors.forename: Ana Vanessa Deffaccio
authors.initials: AV
authors.lastname: Rodrigues
authors.forename: Dagmar Willamowius
authors.initials: DW
authors.lastname: Vituri
authors.forename: Maria
authors.initials: M
authors.lastname: do Carmo Lourenço Haddad
authors.forename: Marli Terezinha Oliveira
authors.initials: MT
authors.lastname: Vannuchi
authors.forename: William Tiago
authors.initials: WT
authors.lastname: de Oliveira
mesh_terms: D000328:Adult; D005260:Female; D006785:Hospitals, University; D006801:Humans; D008297:Male; D008875:Middle Aged; D009729:Nursing / Q000592:standards*; D019984:Quality Indicators, Health Care; D011795:Surveys and Questionnaires