title: Customer service key to patients returning.
authors.forename: Alicia
authors.initials: A
authors.lastname: Malaby
mesh_terms: D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D003797:Dental Staff / Q000523:psychology*; D006301:Health Services Needs and Demand; D006801:Humans; D011215:Practice Management, Dental / Q000458:organization & administration*; D011369:Professional-Patient Relations