title: "Fix it as best you can, and learn from your mistakes": apology lessons, past and present.
authors.affiliation: Kent Hospital, Warwick, Rhode Island, USA.
authors.forename: Sandra L
authors.initials: SL
authors.lastname: Coletta
mesh_terms: D006167:Guilt; D006801:Humans; D007858:Learning; D019300:Medical Errors; D010817:Physician-Patient Relations