title: Recovery-oriented services for individuals with mental illness and case managers' experience of professional burnout.
abstract: Present cross-sectional study examined perceptions of recovery-oriented services and reports of professional burnout and job satisfaction in a sample of 114 case managers working in community mental health centers across Ohio. The research examined the relative contribution of demographic characteristics, the structure of case management services, and case managers' beliefs about recovery-oriented services in describing their reports of professional burnout and job satisfaction. Regardless of individual characteristics of case managers and reports of the structure of their jobs, case managers who perceived their agency to offer higher levels of recovery-oriented services also reported lower levels of depersonalization and emotional exhaustion at work, and higher levels of professional accomplishment and job satisfaction. Directions for future research in the area are discussed.
authors.affiliation: Department of Psychology, Bowling Green State University, Bowling Green, OH 43403, USA. swkraus@bgsu.edu
authors.forename: Shane W
authors.initials: SW
authors.lastname: Kraus
authors.forename: Catherine H
authors.initials: CH
authors.lastname: Stein
mesh_terms: D000328:Adult; D001291:Attitude of Health Personnel; D002055:Burnout, Professional / Q000523:psychology*; D019090:Case Management / Q000458:organization & administration*; D003156:Community Mental Health Services; D003430:Cross-Sectional Studies; D003861:Depersonalization; D005260:Female; D006282:Health Personnel / Q000523:psychology*; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D001523:Mental Disorders / Q000523:psychology / Q000534:rehabilitation; D008875:Middle Aged; D009820:Ohio; D010043:Outcome and Process Assessment, Health Care; D020127:Recovery of Function; D012044:Regression Analysis; D012720:Severity of Illness Index; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D000078329:Workforce