title: Listening and learning to make care better.
abstract: For the past two years the Patients Association has been recruiting volunteers to interview NHS patients about their care and negotiate solutions to problems raised. The pilot scheme has resulted in 16 projects to improve care in South West England. The 'patient ambassador' scheme is being extended to primary care and mental health trusts in the region.
authors.forename: Jo
authors.initials: J
authors.lastname: Carlowe
authors.forename: Adele
authors.initials: A
authors.lastname: Waters
mesh_terms: D006801:Humans; D007858:Learning; D009729:Nursing; D006113:United Kingdom; D014838:Volunteers