title: Action plans for better care: hospitals are using a variety of strategies to improve the patient experience.
abstract: With an eye on HCAHPS, hospitals are using a variety of strategies to improve the patient experience.
authors.forename: Haydn
authors.initials: H
authors.lastname: Bush
mesh_terms: D006761:Hospitals / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States