title: Nurses face new "customer rating".
authors.forename: Crispin
authors.initials: C
authors.lastname: Dowler
mesh_terms: D003258:Consumer Behavior; D004739:England; D006779:Hospitals, Public / Q000592:standards*; D006801:Humans; D009741:Nursing Staff, Hospital / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000379:methods*