title: Barriers to managing and improving quality.
abstract: Although the term "quality" is frequently used in healthcare, there is confusion over what it means and how to improve it. The Chartered Quality Institute commissioned a survey to investigate staff views on quality and its implementation. This article reports on the results and makes recommendations.
authors.affiliation: Chartered Quality Institute, London.
authors.forename: Simon
authors.initials: S
authors.lastname: Feary
mesh_terms: D006801:Humans; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000592:standards*; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom