title: Impact of isolation on hospital consumer assessment of healthcare providers and systems scores: is isolation isolating?
abstract: The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to measure the effect of isolation on patient satisfaction. Isolated patients reported lower scores for questions regarding physician communication and staff responsiveness. Overall scores for these domains were lower in isolated than in nonisolated patients.
authors.affiliation: Quality and Patient Safety Institute, Department of Infection Prevention, Cleveland Clinic, Cleveland, Ohio 44195, USA. vinskij@ccf.org
authors.forename: Joan
authors.initials: J
authors.lastname: Vinski
authors.forename: Mary
authors.initials: M
authors.lastname: Bertin
authors.forename: Zhiyuan
authors.initials: Z
authors.lastname: Sun
authors.forename: Steven M
authors.initials: SM
authors.lastname: Gordon
authors.forename: Daniel
authors.initials: D
authors.lastname: Bokar
authors.forename: James
authors.initials: J
authors.lastname: Merlino
authors.forename: Thomas G
authors.initials: TG
authors.lastname: Fraser
mesh_terms: D000368:Aged; D003140:Communicable Disease Control; D057286:Electronic Health Records; D005260:Female; D019538:Health Care Surveys; D006282:Health Personnel; D055819:Hospitals, Isolation; D006801:Humans; D008297:Male; D008875:Middle Aged; D009820:Ohio; D017060:Patient Satisfaction