title: The power of engagement: implementation of a career ladder program.
abstract: At Baystate Health in Massachusetts, the development and implementation of a career ladder program was implemented to reduce turnover and to improve employee satisfaction, morale, and recruitment efforts. There was significant initial expenditure in the program, as a result of promoting the large number of employees with significant experience and seniority. A smaller number of staff are expected to apply for advancement during successive cycles, allowing for decreased incremental expense going forward. Critical to the success of the program was understanding the time commitment, getting senior organizational support and staff buy-in, and justifying the associated expenses. The development and initiation of the program has done much to support a positive work environment with increased morale and higher performance among significant numbers of staff at all levels.
authors.affiliation: Baystate Medical Center, Springfield, MA, USA. Robert.Bourgeault@baystatehealth.org
authors.forename: Robert
authors.initials: R
authors.lastname: Bourgeault
authors.forename: Jason
authors.initials: J
authors.lastname: Newmark
mesh_terms: D002322:Career Mobility; D004496:Education, Continuing; D006801:Humans; D007588:Job Satisfaction; D008404:Massachusetts; D019982:Organizational Case Studies; D010557:Personnel Administration, Hospital / Q000379:methods*; D010558:Personnel Loyalty; D016730:Program Development