title: Improving the ED experience with service excellence focused on teamwork and accountability.
authors.affiliation: Overlook Medical Center, 99 Beauvoir Avenue, Summit, NJ 07901, USA. Sharon.Kelly@atlantichealth.org
authors.forename: Sharon
authors.initials: S
authors.lastname: Kelly
authors.forename: Lou
authors.initials: L
authors.lastname: Faraone
mesh_terms: D015400:Clinical Nursing Research; D016529:Emergency Nursing / Q000592:standards*; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000592:standards; D010348:Patient Care Team; D063886:Patient Discharge Summaries / Q000592:standards; D017060:Patient Satisfaction; D011787:Quality of Health Care