title: [Challenges and barriers in the promotion of quality in health care services].
abstract: The promotion of quality and safety in health care faces many challenges and barriers including lack of cooperation by physicians. Complexity and uncertainty in measuring quality raise methodological difficulties. Lack of sufficient awareness about these limitations, also among those who measure quality, contributes to physicians lack of interest, suspicion and mistrust. Strategic issues associated with quality assessment in the Israeli health care system derive from lack of regulation and evasiveness about the accountability of executives and governing bodies regarding the quality of the services provided to patients in hospitals and clinics. Some of these challenges relate to the intrusion of market forces into the world of medicine without needed adaptations, so that reimbursement is often conveniently linked to the quantity of services and not to their quality. Efficiency, which characterizes competitive markets, is not easily translated in the clinical world where empathy, listening skills, and capability of explaining are critical physician attributes. This clinical world values giving beyond monetary compensation, and cooperation between institutions--rather than competition--all crucial for the continuity of patient's care. The interface between economics and health care calls for creative thinking, with a novel definition for the social value of medical and nursing care according to their quality and not their quantity.
authors.affiliation: Center for Clinical Quality and Safety, Hadassah Hebrew University Medical Center, Jerusalem, Israel. brezis@vms.huji.ac.il
authors.forename: Mayer
authors.initials: M
authors.lastname: Brezis
authors.forename: Matan J
authors.initials: MJ
authors.lastname: Cohen
authors.forename: Meir
authors.initials: M
authors.lastname: Frankel
authors.forename: David
authors.initials: D
authors.lastname: Chinitz
mesh_terms: D003299:Cooperative Behavior; D003695:Delivery of Health Care / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007557:Israel; D005791:Patient Care / Q000592:standards*; D010820:Physicians / Q000592:standards; D011785:Quality Assurance, Health Care; D012051:Reimbursement Mechanisms