title: 5 ways to create a culture of first-class service.
authors.affiliation: klw@klw.ms
authors.forename: Karen
authors.initials: K
authors.lastname: Wagner
mesh_terms: D004469:Economics, Hospital; D015279:Organizational Culture; D011785:Quality Assurance, Health Care / Q000191:economics / Q000379:methods*; D014481:United States