title: Right care, right time, right place, every time.
abstract: By improving its patient flow, Intermountain Healthcare was able to increase capacity and improve resource utilization. The project's guiding principle was to remove variation from patient flow processes, increase collaboration, and enhance the quality of care. A pilot project to redesign patient flow at Intermountain Medical Center focused on patient placement and care coordination. The pilot resulted in the creation of 21 virtual beds, reduced severity-adjusted average length of stay, enhanced patient satisfaction, and improved bed turn-around time.
authors.affiliation: Intermountain Healthcare, Salt Lake City, USA. Nancy.Nowak@imail.org
authors.forename: Nancy A
authors.initials: NA
authors.lastname: Nowak
authors.forename: Holly
authors.initials: H
authors.lastname: Rimmasch
authors.forename: Ann
authors.initials: A
authors.lastname: Kirby
authors.forename: Chad
authors.initials: C
authors.lastname: Kellogg
mesh_terms: D017598:Efficiency, Organizational; D006769:Hospitals, General / Q000458:organization & administration*; D019982:Organizational Case Studies; D010346:Patient Care Management / Q000458:organization & administration*; D011785:Quality Assurance, Health Care; D014589:Utah