title: The impact of nursing characteristics and the work environment on perceptions of communication.
abstract: Failure to communicate openly and accurately to members of the healthcare team can result in medical error. The purpose of this study was to explore the impact of nursing characteristics and environmental values on communication in the acute care setting. Nurses (n = 135) on four medical-surgical units in two hospitals completed a survey asking nurses' perceptions of communication, work environment, and nursing demographics. LPNs perceived significantly higher levels of open communication with nurses than did RNs (P = .042). RNs noted higher levels of accuracy of communication among nurses than did LPNs (P < .001). Higher experience levels resulted in greater perceptions of open communication. Only environmental values (e.g., trust, respect) were a significant predictor of both openness and accuracy of communication. These findings suggest understanding the environment (e.g., presence or absence of trust, respect, status equity, and time availability) is a foundational step that must occur before implementing any strategies aimed at improving communication.
authors.affiliation: Division of Nursing Business and Health Systems, School of Nursing, University of Michigan, 400 N Ingalls, Room 4152, Ann Arbor, MI 48109-5482, USA.
authors.forename: Dana
authors.initials: D
authors.lastname: Tschannen
authors.forename: Eunjoo
authors.initials: E
authors.lastname: Lee